Client Services Manager

Position Summary:

As the Client Services Manager, you are the primary provider of all client consultations, ensuring each individual receives expert education, tailored treatment planning, and a seamless introduction into our service offerings. You'll work directly with the Clinic Director to deliver exceptional care and drive performance. This role plays a key part in meeting clinic sales goals, enhancing team motivation, and ensuring consistent, high-quality service across all client touch points.

Education and Experience:

2+ years of sales experience with a proven track record

Advanced Aesthetics license required

Responsibilities as CSM:

Develop, maintain and implement the practice of strategic goals and objectives

Conduct sales consultations including LHR, Skin Profiles, and Tattoo Removal

Oversee individual and clinic sales reporting along with your Clinic Director

Write weekly motivational sales updates to the team

Perform outreach and follow ups using text campaigns

Identify training opportunities and needs to communicate with Clinic Director

Ensure overall customer service satisfaction

Maintain an understanding of all products and services offered by NIMA

Attend and participate in weekly/monthly team meetings

Conduct targeted outreach via text campaigns and follow ups

Educate clients on membership balances and reward programs

Ensure exceptional service and follow through on client concerns

Essential Skills and Abilities:

Leadership skills

Strong communication skills, oral and written

Proficient in MS Word, Excel, and all Google Drive functions/applications

Ability to set a consistent positive and motivating tone with team members

Customer service oriented with quality care focus

Effective organizational skills with attention to detail

Ability to manage multiple projects simultaneously and complete in a timely manner

Present a highly professional image

Ability to build client relations

Schedule:

Part Time

Schedule must be flexible with some evening availability

Compensation and Benefits:

Hourly based on experience + commission

Employee discounted treatments and products