Client Success & Growth Manager

• Client Success and Growth Manager (Remote)
• Type: Full-time | Internal Role
• Location: Remote

Earning: Salary plus commission

About Hiregummy

• HireGummy places remote specialists with clients, and most of our roles are marketing related. We are looking for a Client Success Manager with a sound understanding of marketing,
• who builds strong relationships with clients and specialists, and keeps every placement on track. You will also take part in the sales cycle, from demos to closing, and grow existing
• accounts. This is a proactive, leadership role: you spot issues and act on them yourself, without waiting for management or instructions. Overall, the role exists to make sure every client
• gets real value out of their hire.

Key Responsibilities

1. Client Success and Retention

Run onboarding meetings with new clients

Build effective, open relationships with clients and communicate with them frequently

Understand what each client needs from the role and make sure the specialist is working towards that goal

Spot early signs of churn and act on them before the client raises a concern

Review what has happened with past churn, what did not work, and bring your own strategies to improve retention

2. Specialist Guidance and Mentoring

Run onboarding meetings with new employees

Communicate with candidates and specialists and guide them where needed

Monitor chats and make sure specialists do not miss their check-ins and sign in on time

Monitor specialists' daily work summaries and identify red flags early

Be proactive in raising and resolving issues yourself, rather than waiting for the management team to find them

3. Sales and Growth

Take demos from intro calls, pitch HireGummy to new leads and close them

Make calls to paid leads and help grow the business

Upsell to current clients

4. Ownership and Documentation

Keep clear documentation of client requirements, issues, actions and outcomes

Lead from the front and take ownership without waiting for instructions

What We're Looking For

4+ years of experience in Client Success, with a sound understanding of marketing and the marketing roles we place

A track record of identifying early churn and reducing it

Confident communicator who can pitch, run a demo and close a lead

An open, approachable personality that builds genuine connections with clients

Proven sales experience, including upselling to existing clients

Strong documentation skills

Highly proactive, energetic and self driven, with the ability to lead

Comfortable making outbound calls to paid leads

Comission

Proven sales experience lets you earn extra on top of your salary. Commission is earned for:

Closing new clients and upselling existing ones

Getting Google reviews and video testimonials from clients

Retaining each client for at least 3 months

• Please note: This role is not for someone who just ticks the boxes. We are looking for someone who is active, takes responsibility and acts before management flags an issue. You
• will be a great fit if you are great at building connections with clients, as the role involves a lot of communication with both active and new clients.