Clinic Support Specialist

• Clinic Support Specialist Rapid City, South Dakota | Full‑Time | $19–$22/hour Mission‑Driven | Patient‑Centered | Scheduled On‑Call (paid separately)
• About Project Recovery Project Recovery is an innovative substance use disorder clinic grounded in harm reduction, trauma‑informed care, and low‑barrier access. Our team is committed to meeting people where they are and supporting recovery with dignity, respect, and evidence‑based treatment. We’re growing — and we’re looking for a Clinic Support Specialist who wants to make a meaningful impact every day.
• The Role Clinic Support Specialists are the operational backbone of our clinic. You’ll help patients navigate care, support providers, troubleshoot issues in real time, and ensure the clinic runs smoothly. If you enjoy problem‑solving, multitasking, and helping people feel supported, this role is a great fit.
• What You’ll Do

Maintain smooth daily clinic flow and a welcoming patient experience

Support new and returning patients with pre‑visit and post‑visit needs

Troubleshoot telemedicine issues and assist patients with virtual care

Coordinate care logistics, referrals, and provider follow‑up

Manage communication across phone, EMR, fax, and other platforms

Process EMR tasks, patient messages, referrals, and external documents

Complete prior authorizations (training provided)

Assist with financial eligibility and pharmacy documentation

Perform CLIA‑waived testing and coordinate lab send‑outs

Prepare patient education materials

Front Desk Responsibilities

Greet and check in patients

Answer phones and direct calls

Schedule and confirm appointments

Verify insurance and patient information

Collect and document required forms

What You Bring

Experience in customer service or healthcare (preferred, not required)

Strong organization and attention to detail

Ability to juggle multiple tasks in a fast‑paced environment

Comfort learning new systems and technology

Clear, professional communication

A patient‑centered mindset and willingness to learn

Reliability, adaptability, and teamwork

Interest in harm reduction or behavioral health is a plus

Requirements

Must be able to pass a background check in accordance with healthcare regulations

Ability to participate in scheduled on‑call rotation

On‑call compensation is paid separately from hourly wages

What We Offer

A supportive, inclusive, mission‑driven workplace

Meaningful work supporting access to life‑saving treatment

Opportunities for growth within a multidisciplinary team

Full benefits: PTO, Medical, Dental, Vision, 401(k)

Separate compensation for scheduled on‑call rotation

We welcome applicants with diverse backgrounds and lived experience. Project Recovery is proud to be an equal opportunity employer.