Clinical Implementation Specialist (EHR platform)

Job Description:

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today!

We are seeking candidates in Nashville or Tampa to work a hybrid schedule in either office location. Remote candidates will not be considered.

Summary of the Clinical Implementation Specialist

We are seeking a Clinical Implementation Specialist to join our team and play a critical role in guiding new customers through the entire implementation lifecycle of our healthcare technology solutions. This position requires a blend of clinical expertise, technical knowledge, and exceptional communication skills to ensure successful adoption and compliance with state and reporting requirements.

Responsibilities for the Clinical Implementation Specialist

Assess clinical practices, state reporting, and patient treatment requirements; develop collaborative solutions and present recommendations

Lead new customer implementations from kickoff through go-live, ensuring a smooth and efficient process

Resolve client inquiries promptly, maintaining ownership through resolution

Maintain project documentation and communicate updates via agendas, minutes, and project management tools

Build and sustain positive, productive relationships with customers and internal teams

Apply consultative techniques to identify configuration requirements and implement best practices

Review and validate software configurations with customer implementation teams

Ensure quality of configured features and prepare customers for effective end-user training

Complete product training and demonstrate adaptability across multiple EHR platforms

Creatively resolve and assess a wide range of issues, suggesting alternative approaches as needed

Document and track all customer state and reporting requirements to ensure compliance

Record all customer interactions in CRM according to established standards

Participate in on-site visits as needed to gather data and understand workflows

Qualifications of the Clinical Implementation Specialist

Bachelor’s degree or equivalent experience required

Clinical experience in behavioral health or general healthcare

SaaS/cloud implementation experience; EHR/EMR experience preferred

Knowledge, Skills, and Abilities of the Clinical Implementation Specialist

Strong remote collaboration skills

Data visualization and reporting analysis expertise

Familiarity with CCBHC and state-specific clinical requirements (NY or CA preferred)

Knowledge of HIPAA compliance

Exceptional customer service and communication skills (written & oral)

Quick, logical problem-solving with attention to detail and follow-through

Strong organizational and time management skills

Ability to travel up to 25%

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.