Clinical Operations Specialist - Licensed Therapist

Clinical Operations Specialist – Licensed Therapist

• Employment Type: Full-time, Salaried
• Reports To: Clinical Director
• Location: Remote/Hybrid
• Compensation: $83,000–$100,000 per year (commensurate with experience)
• Equity: Offered
• Benefits: 401(k), full health, dental, and vision insurance, generous unlimited PTO package
• Role Type: Licensed Clinician
• Caseload: No Caseload Requirement

Role Summary

The Clinical Operations Specialist is a licensed therapist who provides critical support to clinical operations, leveraging their expertise to address issues involving patients, providers, documentation, quality, and care delivery. This role acts as a bridge between clinicians and the organization’s operational, product, quality, credentialing, and care-coordination teams. Other duties may be assigned as needed.

Qualifications

Independent clinical license required: LCSW, LMFT, LPC, or PhD/PsyD (or state equivalent)

Minimum of 4 years post-licensure clinical experience

Experience with Electronic Health Record (EHR) systems required

No specific EHR or scheduling platform experience necessary; training will be provided

Comfortable working in a hybrid clinical/operational role (not traditional caseload-based)

Strong cross-functional communication skills to collaborate with Product, Quality, Credentialing, and Operations teams

Self-motivated and able to work independently in a remote/hybrid environment

Responsibilities

1. Member and Clinical Support

Serve as a clinical resource for member issues requiring clinical judgment

Support pre-intake clinical review and outreach as needed

Review and follow up on member feedback requiring clinical attention

Manage rematch escalations and assist with enrollment-related clinical questions

Collaborate with the User-Success team to address member needs

Handle clinical escalations beyond the scope of non-licensed operations staff

Conduct consultation hours as needed

Participate in clinical interviews during periods of active hiring

2. Clinical Quality and Documentation

Address documentation issues requiring clinical interpretation or provider-to-provider communication

Support clinical review of incomplete or missing diagnoses

Participate in clinical quality initiatives and audits

Support and educate providers on clinical documentation standards

Participate in payer and similar clinically-oriented audits

Collaborate on quality-improvement initiatives

Review caseload and documentation integrity

3. Therapist Data and Clinical Metrics

Work with Product and Clinical Leadership on workforce and quality metrics

Use internal reporting and quality-monitoring tools

Interpret metrics for full-time/part-time providers

Identify trends in clinical quality and areas needing follow-up

Partner with technical teams as reporting and automation tools evolve

4. Clinical Meetings and Cross-Functional Representation

Represent Clinical Operations in cross-functional meetings (Clinical x Product, User-Success x Clinical, team meetings, Credentialing/Quality Committees, organizational meetings)

Serve as a clinical liaison to other departments requiring clinical expertise

5. Medication Management Operations

Assist with manual rescheduling of medication-management follow-ups when necessary

Address exceptions to automated medication-management workflows

Support resolution of escalated prior-authorization issues

Handle documentation requests (e.g., FMLA, short-term disability) needing clinical review

Draft physician-facing documentation for review and signature

Coordinate member communication about documentation appointments

Support related scheduling changes

6. Clinical Process Improvement and Special Projects

Identify and propose improvements to clinical workflows

Collaborate with Product and Engineering for clinical input

Translate clinician and patient needs into operational or product requirements

Participate in clinical process redesigns and special projects needing clinical expertise

Help develop scalable clinical workflows as the organization grows

7. Other Clinical Duties as Required

Marvin Behavioral Health is committed to building a diverse and inclusive team. We encourage applicants from all backgrounds and identities to apply.