Cloud Account Executive

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Account Executive - Slack

Industry: Financial Services

About Salesforce

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2020 — 12 years in a row.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

About Slack Business Unit

Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens.

About Role:

You will own the full sales cycle from lead to close

Establish lasting relationships with senior executives and decision-makers

You will foster new relationships for Slack through outbound efforts

Help educate customers on the value of Slack throughout the adoption cycle

You navigate key decision makers to build Slack awareness within organizations

Identify customer needs and collaborate with Slack teammates to ensure customer success with special emphasis on signup, upgrade, and expansion

You will initiate, negotiate and close new and expansion contracts with customers

You will communicate and organize/escalate issues appropriately including billing, legal, security, onboarding, and technical inquiries

You will collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers

You will prepare and educate customers on new features and releases

You will monitor and identify adoption and utilization trends

Provide recommendations based on customer's business needs and usage patterns

You will conduct periodic customer health-checks with an emphasis on customer happiness

You will serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

You will do this by:

Partnering with internal resources in order to drive additional value and expertise

Educating customers on the value of our products in a consultative way

Generating pipeline that leads to closed revenue and quota attainment

Selling on value and return on investment vs. technical functionality

Building credibility and trust while influencing buying decisions

Uncovering business initiatives and pain points to map back our solutions across multiple lines of business

Creating demand by uncovering business problems and matching them to our solution

Having a deep understanding of the way businesses operate, and the priorities that drive decisions from the C-level

What you should have:

5-8+ years of Enterprise Account Executive experience

Relevant sales experience, preferably in a SaaS organization

Experience managing a pipeline and closing large contracts

Excellent communication skills both with customers and within an organization

Shown negotiation and closing skills

Consistent track record of navigating within large and mid-market organizations

Ability to develop senior level relationships quickly and effectively

Experience presenting to senior managers and the C-suite

Ability to handle multiple opportunities simultaneously at various stages of the buying process

Takes an active interest in increasing customer satisfaction and deepening customer relationships

Ability to be flexible and adaptive

Experience with enterprise SaaS vendors preferred

Some travel required

Fluency in English

Our investment in you:

World class enablement and on-demand training - check out Trailhead.com for a sneak peek!

Sandler Sales Training

Week-long product bootcamp

Fast Ramp mentorship program

Weekly 1:1 coaching with your leadership

Clear path to promotion with accelerated leadership development programs

Exposure to executive thought leaders with a passion for living our values

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employme