Cloud Account Executive, Service Cloud, Singapore Enterprise

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• About Salesforce
• Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As an Account Executive (Service Cloud) you will be part of a team focusing on the Singapore market. You will formulate and execute a Service Cloud sales strategy for specific industries. Drive revenue growth by penetrating the current customer base and by developing new customers and new use cases. You will focus on identifying, structuring, leading and closing large deals, teaming closely with your counterparts in the customer owning core sales teams.

• Responsibilities:
• Demand Generation:

Identify opportunities for Service Cloud in existing Salesforce Customer base & Prospects

Create new leads from systematical prospecting of Service leaders

Leverage business from new & established relationships.

Customer Focus

Define the contribution of a service transformation to an overall account specific vision and plan

Define and pitch the specific value of a service transformation to prospect’s management

Build trusted relationships with Head of Customer Service, understanding their challenges, needs and demand

Strategise, negotiate & close business on VP and CxO level

Scale your business

Define and execute a plan to accelerate growth of our already fastest growing solution

Be top of mind at your peers in the extended sales team

Refine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniques

Trusted advisor

Be a trusted advisor for customer service transformation to our customers and prospects

Evangelise the radical transformation & AI benefits in customer service in customer meetings, on fairs or events

Have a specific point of view on the future challenges and opportunities in customer service

Required Skills:

Extensive background in service applications and/or operational Customer Service Management

Strong track record of successful selling Customer Service/Customer Engagement solutions into the Market / alternatively implementing comprehensive Service transformation in a multinational enterprise

Proven understanding of Customer Service Business, Customer Service Operations as well as buyer's profiles

Strong analytic and task solving skills and the ability to succeed in a fast paced environment.

Proven ability to work well as part of an extended sales team.

Operate well under pressure with growth mindset

Detailed with critical thinking and ability to translate business needs to Salesforce Solution

Driven, and independent with ability to navigate in a highly matrixed organisation

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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Posting Statement

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