Cloud IT Support Consultant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Cloud IT Support Consultant based in Canada.

• This is a hands-on cloud infrastructure support role within a fast-paced, high-volume technical support environment.
• You will provide Tier 2 support to clients, managing incidents and escalations across AWS, Windows, Linux, networking, and application environments.
• The role combines advanced troubleshooting with proactive monitoring, system administration, automation, and root cause analysis.
• You will work across multiple concurrent priorities, responding to urgent customer-impacting issues while maintaining service levels and operational quality.
• Your expertise will directly support the reliability, security, and performance of critical client infrastructure.
• The position offers the opportunity to work with modern cloud technologies while developing practical expertise across diverse enterprise environments.
• This is a fully remote position for candidates in Western Canada, with working hours aligned to Pacific Time.