Technical Support Consultant

About Centric Software:

Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Job Title: Technical Support Consultant

Location: EMEA / Germany

We are seeking a meticulous and seasoned Technical Support Consultant to join our growing European team. In this pivotal role, you'll be instrumental in delivering exceptional customer support and technical guidance. With a primary focus on our German customers, you'll swiftly address their inquiries and provide efficient solutions. Given Centric Software's specialization in fashion and consumer goods technology, you'll play a critical role in empowering businesses to bring their products to market. Reporting directly to the Customer Support Manager, you will have ample opportunities to contribute to our team's success.

Responsibilities:

- Resolve customer queries and issues promptly, adhering to SLAs.

- Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines.

- Manage complex customer accounts and understand their hardware and software setups.

- React quickly to major customer issues.

- Communicate effectively with senior management and other teams.

- Foster productive relationships across teams.

- Ensure system availability and functionality for customers.

- Maintain high customer satisfaction.

- Create knowledgebase articles and document issue resolutions.

- Analyse complex problems and propose solutions.

- Establish credibility with internal and external customers.

- Achieve proficiency in Centric 8 software installation and functionality.

Skills:

- Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills.

- Helpful to have experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).

- Fluency in both German and English is essential, with additional proficiency in other languages considered a plus.

- Good time management skills

- Ability to work under pressure

Qualifications:

- Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field.

- Minimum of 2 years' experience in a similar role, preferably within the technology or fashion industry.

- Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.

What We Offer:

- Competitive salary and comprehensive benefits package.

- A dynamic and collaborative work environment within an international team.

- Opportunities for professional growth and skill development in a rapidly evolving industry.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.