Cluster Manager - Dark Store Operations

About Zippee

• •Zippee is building India’s #1 Quick Commerce Logistics for consumer brands.
• •Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.
• •Our team is ex. Retention Science, oracle, blinkit, & from institutions like Hindu College, BITS Pilani, and the University of Southern California.
• •Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Job Description

• •Zippee is looking for energetic and qualified Cluster Managers (Dark Store) to join our Quick Commerce Operations team across Mumbai.
• •Incredible yet challenging opportunity to work with Operations team at a high-growth Quick Commerce startup to drive meaningful impact.
• •This is a high-pressure, 0-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone.
• •This is an in-person role at our dark stores, and you must be based near Andheri East, Mumbai.

Roles and Responsibilities

• •Help oversee Quick Commerce operations across multiple dark stores in Mumbai.
• •Manage (hire, fire, train, motivate) all dark store/last-mile delivery teams, and launch new dark stores & projects across Mumbai, as per the expansion plan.
• •Work closely with our customers (D2C brands/marketplaces) and support them in expansion/growth.
• •Own all aspects of dark store & last-mile operations such as inbound, inventory management, outbound, manpower planning, rostering, training, employee engagement, fleet management, last-mile vendor partnerships, COD management.
• •Ensure a streamlined Supply Chain to drive 100% success rate & meet SLAs across the city.
• •Lead all metrics related to city P&L, reliability, customer experience & CPO (cost-per-order) as per business needs, while continuously developing & implementing SOPs (dark store + last-mile) to improve them.
• •Oversee weekly audits and daily MIS reporting to Management.
• •Help build a rockstar culture amongst your team to scale to profitability.

Benefits

• •Be part of a tight-knit rocket ship passionate about empowering consumer brands in the quick commerce era.
• •Annual company retreat.
• •Growth Opportunities