Collections Supervisor

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.

We are currently hiring a Supervisor, Collections to help grow our company and ensure our mission is achieved!

This role is a work from home position and can be performed remotely within a 60-mile radius of Draper, UT.

Employee Value Proposition (EVP) : PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.

WE ARE: A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do!

YOU ARE: An excited professional that knows that working hard and having fun are two peas in the same pod! The Supervisor position is crucial to the operational excellence and world class experience we provide to our customers. You will have the opportunity to mentor and motivate members of your team to achieve performance goals while modeling the same behaviors.

YOUR DAY-TO-DAY:

Responsible for agent growth and development

Train team members on effective customer interaction and collection methods

Examine team behavior and practices to provide timely constructive feedback and direction

Motivate team members to achieve desired results

Manage and accurately document account details and agent performance details

Work with Progressive Customers and provide exceptional customer experiences

Handle escalated situations for customers

Act as the first primary responder to questions from team/department

Ensure that service levels & saturation consistently hit expectations

Set monthly goals for the team and communicate the action plan with direct manager

Manage time properly to complete all administrative responsibilities

YOU’LL BRING:

Must have experience in collections

Bilingual Spanish is preferred but not required

Must be available to work the following shift: 11:30AM-8:00PM

Excellent communication skills, both written and verbal

Strong interpersonal skills with the proven ability to interact confidently and professionally with Employees and Customers

Ability to address situations with a sense of urgency, high energy and enthusiasm

Proven ability to coach and mentor others

Ability to drive engagement by helping others understand a vision/purpose

Proficiency with Microsoft Office Suite (Excel functions and formulas a plus)

General knowledge of the Fair Debt Collection Protection Act and Telephone Consumer Protection Act

AI-enabled tools are already part of how work gets done across our organization, and that’s only going to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.