Collision Estimator - Central Houston Nissan

Central Houston Nissan is looking to hire a Collision Estimator at our dealership!

Job Summary:

The Collision Estimator position is a dynamic role often tasked with multiple responsibilities through the day. This includes writing detailed estimates, handling insurance claims and communicating to clients.

Duties/Responsibilities:

Examines damaged vehicles to determine extent of structural, body, mechanical or interior damage

Estimates cost of labor and parts to repair or replace damaged items

Help Manage incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Coordinate the pick-up and delivery of luxury vehicles directly with clients and vendors

Required Skills/Abilities:

Proven customer support experience or experience as a client service representative

Prior Estimating experience is required

Insurance Claims handling experience

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school degree

Equal Employment Opportunity

The policy of Central Automotive Group is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Central Automotive Group is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] . In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.