Commercial Insurance Account Manager - Transportation

Job Description:

• Commercial Insurance Account Manager
• Book Focus: Transportation

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations

About the Role: We are seeking insurance professionals with 5 years of commercial insurance experience, an active P&C license, and commercial transportation / trucking experience, for current and future opportunities within our Account Management career path based on experience and licensing.

Provide administrative, technical, and customer service support to the account team and assigned clients. This role ensures accurate policy processing, supports new and renewal business, and maintains high service standards while minimizing risk exposure.

The scope, autonomy, and complexity of responsibilities increase by level , ranging from task execution (Account Associate) to independent account management and technical advisory (Account Manager Associate).

Core Responsibilities (All Levels)

Client Service & Support

Deliver proactive, responsive service to clients and internal teams

Communicate workload status and resolve service requests efficiently

Support strong client and team relationships

Policy Administration

Process endorsements, audits, cancellations, reinstatements

Manage certificates, ID cards, binders, invoices, and related documents

Support policy issuance and documentation accuracy

Business & Renewal Support

Assist or lead new and renewal business processes

Prepare submissions and proposals

Gather underwriting information and documentation

Systems & Workflow Management

Maintain accurate client and policy data in systems

Monitor activities and ensure timely task completion

Billing & Compliance

Resolve billing discrepancies and support collections

Ensure adherence to policies and minimize errors & omissions exposure

Level Differentiation

Account Associate (AA) (Non-Exempt)– Foundational

Executes transactional and administrative tasks

Supports workflows under close supervision

Assists with submissions and policy processing

Focused on accuracy, timeliness, and task completion

Senior Account Associate (SAA) (Non-Exempt)– Intermediate

Independently manage small or low-complexity accounts

Tracks renewals and ensures timely processing

Performs underwriting preparation and loss run analysis

Evaluates and negotiates coverage/pricing

Prepares proposals and binds coverage

Provides guidance to junior staff

Account Manager Associate (AMA) (Exempt) – Advanced

Operates with minimal supervision and increased autonomy

Manages full customer service lifecycle (billing, claims, coverage)

Leads renewal strategy, negotiation, and execution

Performs in-depth coverage analysis and advisory support

Handles more complex accounts and escalations

Demonstrates advanced technical expertise and leadership

Differences Summary

Account Associate: Task-driven, execution-focused, entry-level support

Senior Account Associate: Independent contributor, analytical, manages smaller accounts

Account Manager Associate: Advanced expertise, owns client experience, near Account Manager level

What We Offer:

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick time

401K with employer match

Professional growth and career progression opportunities

Respectful culture and work/family life balance

Community service commitment

Supportive teammates and a rewarding work environment

What to Expect (Application Process):

30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is $70,000.00 - $90,000.00 annually, depending on role, experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.