Communications Rep

Department:

11593 Advocate Illinois Masonic Medical Center - Communications

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

Morning and Evening hours 8 to 4:30 or 10-6:30 and maybe 12-830pm. Must be willing and able to work weekends. Weekend usually, 4 on and 4 off.

Pay Range:

$18.85 - $28.30

• Major Responsibilities:
• Answer all incoming/internal calls on the Alcatel /AmCom Console. Direct calls to the appropriate department/individual.
• 1)Respond to any signals from the emergency panel and wall. Follow policy and procedure to alert all required personnel involved in the emergency. Monitor panels and notify Security if necessary

2)Page hospital personnel upon request; process meet-me page when needed. Overhead page to announce emergencies, codes, drills, etc. Exchange broken pagers as needed. Fully utilize IRM paging system to register physicians, page, and process codes

3)Log and report trouble in the AmCom System. Contact supervisor if a service call is needed.

4)Provide documentation on various logs, reports, projects, etc.

5)Maintain personnel work schedule in a professional manner, covering absences when needed, arriving for scheduled shifts in a timely manner

• Education/Experience Required:
• High school diploma or equivalent. 1-2 years office or switchboard experience.

• Knowledge, Skills & Abilities Required:
• Ability to speak English fluently. Good communication skills. Good interpersonal skills.
• none

• Physical Requirements and Working Conditions:
• Ability to utilize information from board, screens, over-head monitors and alarm panels. Ability to document events/situations. Ability to work in a fast-paced environment. Ability to work weekends, holidays and flexible hours.
• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

Premium pay such as shift, on call, and more based on a teammate's job

Incentive pay for select positions

Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs

Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

Flexible Spending Accounts for eligible health care and dependent care expenses

Family benefits such as adoption assistance and paid parental leave

Defined contribution retirement plans with employer match and other financial wellness programs

Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.