Company wide Project Lead-Manager Candidate(Cross functional Collaboration with Rakuten Mobile Business Units)- Anti-Fraud Department (AFD)

Job Description:

• Business Overview
• Rakuten Group provides over 70 services across a wide range of domains both in
• Japan and internationally, including internet services such as e-commerce, travel,
• and digital content; fintech (financial) services including credit cards, banking,
• securities, e-money, and smartphone app payments; mobile carrier services; and
• professional sports.

• *Our Businesses Key Figures
• https://global.rakuten.com/corp/careers/services/

• Department Overview
• The Fraud Prevention Department is a newly established organization founded in
• April 2026, reporting directly to the President & CEO, created to achieve healthy
• and sustainable service growth for Rakuten Mobile. It simultaneously pursues
• user-friendly service design and business profitability and convenience.

• Beyond responding to individual fraud cases, the department carries a strategic
• mission of building the governance framework itself in collaboration with senior
• management. As a newly established organization, there is the freedom to design
• systems and culture from scratch without being constrained by precedent.

• The department consists of five sections. This position sits within the
• "Business Collaboration Section."

• *Note: While this position handles Fraud Prevention Department work for Rakuten
• Mobile, Inc., the employing entity will be Rakuten Group, Inc.

• [Mission of the Business Collaboration Section]
• Fraud prevention is not just about "defense." The Business Collaboration Section
• works closely with Marketing, SHOP teams, and other business units to design and
• drive systems that maximize revenue while keeping fraud risk under control.
• We develop professionals in fraud prevention who never impede business growth.

• [Why This Role is Compelling]
• 1. Dynamism Under Direct Executive Leadership
• As an organization reporting directly to the President & CEO, your proposals
• connect directly to executive decisions. An environment where frontline
• operations and management move as one.

• 2. Building an Organization from Scratch
• In this launch phase, you can lead with full autonomy over process design,
• team culture, and system requirements — shaping the department from the ground up.

• 3. Unique Market Value
• Gain fraud prevention expertise found nowhere else: Rakuten's vast economic
• ecosystem data combined with Rakuten Mobile's real-time traffic intelligence.

• 4. Expanding Career Paths
• Career paths extend beyond fraud prevention to quality improvement across the
• group, marketing strategy, governance, and more.

• Position
• Why We Hire:
• With Rakuten Mobile's rapid business expansion, the volume of regulatory,
• internal control, and management reporting work has grown significantly.
• We are expanding headcount to cover policy management, KPI tracking, and external
• reporting functions. Candidates without fraud prevention frontline experience are
• very welcome — backgrounds in governance, compliance, or corporate planning
• are highly valued.

• Position Details
• - Fraud Prevention Strategy Planning and Execution
• Design systems to predict and control fraud risk in collaboration with each
• business unit.

• - Mid-to-Long-Term Roadmap Development
• Architect forward-looking defense strategies and drive them with clear
• prioritization.

• - Building a Cross-Organizational Fraud Prevention Management Structure
• Serve as the driving force for fraud prevention initiatives by working closely
• with Marketing, SHOP teams, and other departments.

• - Defense Planning and Execution Plan Development
• Develop plans that minimize disruption to each department while maximizing
• defensive effectiveness.

Work Environment

• [Department Composition]
• - Headcount: Approximately 20 members in the Fraud Prevention Department
• (approximately 5 per section)
• - Age distribution: 6 in their 20s, 8 in their 30s, 6 in their 40s
• - New graduate to mid-career hire ratio: 2:8

• [Average Overtime]
• Approximately 20 hours/month
• *May vary depending on projects and time of year.

• Mandatory Qualifications
• Any one of the following / Target: 3+ years of experience

• *Practical experience in fraud prevention is not required.
• Candidates from other industries are very welcome.

• 1.Experience leading business projects at a company
• Includes driving initiatives by involving multiple business units such as
• marketing, sales, or development.

• 2.Practical experience in business process improvement or transformation
• at a consulting firm or company
• Includes problem analysis, solution planning, and coordinating with
• internal/external stakeholders. Any industry or company size accepted.

• 3.Experience planning and driving mid-to-long-term roadmaps at a company
• Track record of planning initiatives with a 3+ year horizon, building
• internal consensus, and driving execution through to completion.

• Desired Qualifications
• - Team management experience
• - Practical experience in fraud prevention, security, or AML/CFT-related work
• - Knowledge in fraud prevention domains: fraud detection, monitoring, or
• countermeasure design
• - Experience using data analysis / BI tools for problem discovery and
• decision-making (SQL, BI tools, dashboard design)
• - Experience leading business automation or systematization projects
• (e.g., RPA or workflow system implementation)
• - Work experience in e-commerce, mobile, fintech, or payments
• - Ability to quickly understand Rakuten Mobile's business model and
• fraud risk structure
• - Business-level English proficiency (email writing, document creation,
• meeting participation)

• Other Information
• Additional information on Location:
• Rakuten Crimson House
• 1-14-1 Tamagawa, Setagaya-ku, Tokyo

• Related Pages:
• - Employee Benefits: https://global.rakuten.com/corp/careers/benefit/
• - Employee Conditions: https://global.rakuten.com/corp/careers/information/
• - Culture: https://global.rakuten.com/corp/careers/culture/

#business #director #projectmanager #informationsecurity #privacygovernance #communicationsandenergy

Languages:

Japanese (Overall - 4 - Fluent)