Compliance Business Oversight Manager - Collections

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$91,000 - $145,600 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Compliance Job Description:

Why Work with Us?

At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact – both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program – it's about creating a culture of compliance that will cascade throughout the organization.

The Compliance Business Oversight Manager – Collections will provide compliance advisory support and manage compliance risk across loan collections. This role focuses on issues management, ongoing monitoring, policy reviews, communications, and complaints management to ensure regulatory compliance and operational excellence. Candidates with expertise in credit card, unsecured lending, and Auto finance collections are preferred. A strong understanding of applicable regulations (Reg F, FDCPA, FCRA and SCRA) and how they apply to collection processes is important to this role. Large bank experience is a plus, but not required, making this a great opportunity for candidates eager to expand their expertise in a dynamic environment.

The above details are specific to the role which is outlined in the general summary below. Please review the Desired Skills and Experience as you are considering this role.

Job Summary:

The Compliance Business Oversight Manager provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Bank's risk philosophy and strategic direction.

Depth & Scope:

Works independently and is accountable for managing a specialized Compliance function or area

Provides comprehensive coverage for a significant business or functional area across all legal entities and jurisdictions where TD operates

Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centers of expertise

Provides guidance and support to analysts on matters related to portfolio and specialty

Typically a subject matter expert for a key functional Compliance area and business

Contact for business management, dealing with non-routine information

Manages/assists with regulatory reviews including inquiries, audits, and exams

Identifies and leads problem resolution for project/program complex requirements related issues at all levels

Education & Experience:

Undergraduate degree or equivalent work experience

7+ years of experience

Desired Skills & Experience:

Experience in credit card, auto or other unsecured lending with a strong understanding of applicable regulations (Reg F, FDCPA, FCRA and SCRA) and how they apply to collection processes.

Large bank experience a plus, but not required

Experience reviewing and approving policies and procedures

Issues management, ongoing monitoring, and complaints management.

Customer Accountabilities:

Proactively advises the business of new and changed Compliance regulatory and/or policy changes

Formulates relevant and meaningful insights from data analysis and leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to address business regulatory requirements and issues

Contributes to the development and implementation of Compliance programs

Guides partner through the development, implementation, oversight and management of effective Compliance Programs

Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of Compliance

Represents Compliance on internal or external committees relating to designated business activities as required

Delivers relevant subject matter expertise and Compliance advice to business management

Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices

Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis

Manages high risk initiatives and escalations; leads initiatives/guidance as appropriate

Shareholder Accountabilities:

Actively assists in developing Compliance Team procedures

Facilitates the periodic Compliance risk and self-assessment activities for designated business using TD's Enterprise Compliance Risk Assessment Framework

Monitors that assessments (monitoring, risk assessment etc.) are completed and communicated in a continuous and timely fashion

Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate

May provide review and content in the development of annual awareness training

Manages the risk assessment process for assigned businesses

Protects the interests of the organization, our customers and our communities – identifies and manages risks, and promotes the prompt and thorough resolution of escalated non-standard, high risk issues

Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience

Actively manages relationships within and across various business lines, corporate and/or control functions and promotes alignment with enterprise and/or regulatory requirements

Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts

Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and promotes timely communication of issues/points of interest

Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business

Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques

Participates in personal performance management and development activities, including cross training within own team

Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities

Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices

Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships

Contributes to a fair, positive and equitable environment that supports a diverse workforce

Acts as a brand ambassador for your b