Consumer Manager, KYC (US)

Work Location:

Jacksonville, Florida, United States of America

Hours:

40

Pay Details:

$91,000 - $136,240 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Financial Crimes & Fraud Mgmt Job Description:

The Manager, KYC leads and develops a team of professionals who provide oversight, expert regulatory guidance to specialized domains of TD's KYC programs. This role provides specialized project support or services.

This role oversees the timely execution of client due diligence reviews using a risk-based approach to align with policy and regulatory requirements.

Depth & Scope:

• •Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• •Manages a team of production teams to perform job functions in line with policies, standards, procedures, and job aids
• •Ensures that personal and teamwork products are fit for purpose and audit/regulator ready
• •Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product
• •Leads initiatives to help bring these improvements to fruition
• •Works with senior management on highly complex, confidential, or high visibility projects
• •Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product
• •Leads initiatives to help bring these improvements to fruition. Works with senior management to ensure that special projects are brought to fruition
• •Leads and manages a team of professionals and overall operation of a diverse group in an area of moderate risk, complexity, or scope
• •Ensures an integrated approach with other business management areas, broader organization, and enterprise as appropriate
• •Deep knowledge and understanding of businesses/technology, and organizational practices/disciplines
• •Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function/business
• •Focuses on short to medium-term issues

Education & Experience:

• •Undergraduate Degree or equivalent professional work experience
• •3+ years of direct management experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners (or)
• •6+ years' direct management experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML

Customer Accountabilities:

• •Manages a team of KYC Ops professionals providing oversight and control related to client due diligence KYC Ops accountabilities and how this impacts the line of businesses
• •Provides guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achieved
• •Works with executive team, senior business management/ partners to develop proactive strategies, tactics, and programs to effectively manage regulatory/compliance issues relating to KYC Ops
• •Acts as key liaison with partners and external groups and provides KYC Ops subject matter expertise; partner, as necessary, effectively with key stakeholder groups such as Compliance, Legal, Audit, Risk
• •Coaches to ensure functional/operational problems are handled appropriately, and participates in the negotiation and resolution of complex and/or escalated issues, where necessary
• •Leads and develops KYC Ops frameworks, methodologies, procedures in coordination with management in line with TD’s AML Program
• •Participates in/manages global regulatory examinations and external/internal audits with respect to request for information relating to KYC Ops and ensure this information for department executives are aware of the status and any issues that may arise
• •Takes corrective action and recommends or implements changes to procedures, as required
• •Manage the production of teams through metrics and data to ensure the operations of the team meet service level agreements while maintaining high quality work product
• •Supports the development and maintenance of TD’s KYC Ops program, including assigning workflow to analysts, providing governance and support, and addressing and escalating issues to senior management

Shareholder Accountabilities:

• •Protects the interests of the organization – identifies and manages risks and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues
• •Actively assists in developing and overseeing implementation of function procedures
• •Ensures respective programs/policies/practices are well managed, meets function needs, complies with internal/external requirements, and aligns with function priorities
• •Consistently exercises discretion in managing correspondence, information, and all matters of confidentiality; escalates issues, where appropriate
• •Works closely with management team to support the development of business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scale
• •Participates in responding to periodic exams/audits by regulatory bodies and Internal Audit, to determine level of compliance
• •Integrates new systems and upgrades into function operations, as needed
• •Manages day to day operations of the function and participates in KYC Ops-focused special projects, and other projects
• •Responsible for updates and changes made to functional procedures and processes
• •Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• •Ensures employees are building and enhancing their KYC Ops knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of Conduct
• •Monitor and communicates to Senior Management, the effectiveness of strategies, programs, and practices related to own area of expertise
• •Sets the standards for operations and manageability across the function ensuring services are built from the ground up
• •Proactively identifies key business opportunities, researches, and recommends enhancements/modifications, develops strategies to achieve recommendations
• •Ensures department operates in compliance with applicable internal and external requirements
• •Ensures appropriate reporting and escalation of issues based on risk profile
• •Ensures employees are knowledgeable of and comply with Bank and industry codes of conduct
• •Leads relationships with corporate and/or functions to ensure alignment with enterprise and/or regulatory requirements
• •Leads or contributes to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations
• •Coordinates and support team and business partner related activities, as necessary
• •Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• •Responsible for management of the overall team providing both leadership and guidance
• •Contributes to the development of FCRM functional strategic priorities within their operational area or fiel