Contact Centre Team Leader

About Motorway

Motorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.

This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.

About the Role

We’re hiring a Team Leader for our Brighton-based Seller Sales team. This is a rare opportunity to join an established operation with a strong track record, but where we’re now ready to raise the bar. You’ll be responsible for leading a team of Sales Agents, supporting daily performance, and driving continuous improvement through effective coaching, motivation and management oversight.

We’re looking for a confident, hands-on people manager who knows how to get the best out of a sales team. This role is not a stepping stone into people leadership - it’s designed for someone who already has the fundamentals and is hungry for a bigger challenge. You’ll bring energy, accountability and a strong coaching ethos, helping us build a high-performance culture and set the standard for the future.

What You'll Be Doing

Own the day-to-day running of a high-performing sales team - a team of up to 14 Contact Centre agents

Drive individual and team performance against a range of KPIs

Coach regularly and effectively to build skill, resilience and accountability

Use data and dashboards to manage the team – spot trends, address issues, share insights

Deliver 1-2-1s, performance reviews and development plans that have real impact

Manage attendance, adherence and wellbeing in a fair, visible way

Collaborate cross functionally to drive improved business outcomes

Bring energy and creativity to drive motivation and results

Take ownership of issues, initiatives and working practices

Work as effectively and collaboratively part of a broader management team

About You

Proven experience as a Sales Team Leader in a contact centre or fast-paced sales environment

Comfortable leading from the front and holding people accountable

Strong coaching mindset – knows how to build capability

Resilient and action-oriented – works at pace and keeps things moving

Good commercial understanding of how contact centre sales performance links to wider business goals

A data-literate operator who can use insights to make better decisions

Positive, driven, and able to influence others across teams

You'll Thrive Here If

You want to make your mark on an established team

You value ownership, autonomy and trust

You believe that coaching is more than a buzzword

You like being in the thick of it - making decisions, solving problems and leading from the front

You want a role with clear potential to develop further

Interview Process

Initial Screen – 30 minutes

Hiring Manager Interview – 60 minutes

Written task

Shift Pattern

Monday to Friday - 8:45am to 5:30pm

Benefits

We've got your back, in life's biggest moments and the everyday ones too.

Competitive salary

Equity scheme - we all share in Motorway’s success

25 days holiday

Sea-front office with bi-weekly massages and free snacks

Private medical insurance via BUPA

Life assurance

Pension scheme (we contribute 5%)

Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption)

24/7 Employee Assistance Programme

EV leasing scheme

Cycle to work scheme

Nursery salary sacrifice scheme

1 paid volunteering day a year