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Kiongroup

Controls Engineer Technical Support

Guadalupe, Mexico · Mexico City, Mexico

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
MX
Work mode
On-site / unstated
First seen by hirly
3 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Dematic has a need for a Controls Engineer in Dematic's Technical Support group, Customer Service. The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.

We offer:

  • This is What You Will do in This Role:
  • Participates in the support of Complex systems that integrate hardware and software.
  • Provides support in Complex material specification, schematic troubleshooting and appropriate follow-up.
  • Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer
  • satisfaction.
  • Provide troubleshooting expertise to Dematic's customers.
  • Travel between 10-20% to different customer locations which may include weekends and overtime.

Tasks and Qualifications:

  • What We are Looking For:
  • Bachelor's Degree
  • 3 to 5 years of experience in a related field providing Customer Service Support.
  • Experience with Allen Bradley Logix PLC controls platforms.
  • Experience with controls hardware troubleshooting.
  • Siemens and Modicon PLC experience a plus.
  • Electrical troubleshooting experience.
  • Strong Customer Service mentality.
  • Strong verbal communication skills over the phone.
  • Ability to work independently.
  • Ability to in shifts.
Original posting on Kiongroup's site ↗

Listed on hirly, a job board. hirly is not the employer: Kiongroup is hiring for this role.

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