Counter Pro Sales

Job Description

Auto Parts Counter Pro

The role has expert parts knowledge. This role is responsible for providing advanced automotive problem resolution including identification, trouble shooting and project assistance for customers. The role has in-depth knowledge of the store inventory and maintenance processes.

Primary Responsibilities

Provide quality customer service in Auto Parts sales to commercial accounts and walk in customers

Achieve personal / store sales goals and service objectives

Ensure high standards of customer service and store appearance standards

Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

Assist in store inventory processes including stock put away, cycle counts, back stock, etc.

Store Cleanliness

Success Factors

Parts and automotive system knowledge skills

Friendly communication

Ability to locate and stock parts

Safety knowledge and skills

Operating POS and Parts lookup systems

Essential Job Skills Necessary for Success as a Retail Parts Pro

Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.

Speak and write English; communicate effectively and build strong relationships with customers, peers and management

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence

Understand and execute instructions furnished in written, oral, or diagram form

Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Strong organizational skills

Ability to work an assortment of days, evenings, weekends and holidays as needed

Prior Experience that Sets a Retail Parts Pro up for Success

Prior automotive parts experience is a plus

Sales ability with past experience in customer service

High school diploma or general education degree (GED)

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working indoors.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Compensation Range: The range of expected compensation for this role is between 16.80 CAD and 20.15 CAD per hour for a new team member. The rate offered to a successful candidate depends on multiple factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Please review some of our benefit highlights!

Opportunity to work for one of the largest after-market auto parts provider in North America

Visibility to career growth opportunities across the entire Advance Auto Parts organization

Unlock earning potential with monthly or annual performance bonuses—eligibility varies by role.

Access to a robust online training system for personal or leadership development

A rewarding organizational culture through our team member recognition program

Group health, dental, disability and life insurance coverage

Employee discounts

Financial benefits including group RRSP with employer contribution and discounted stock purchase plans for all permanent team members

Please be advised that this job posting is for an existing vacancy within Advance Auto Parts.