CPSD Agent - AETC GTIMS

All hired employees are expected to have experience with Microsoft Copilot and / or an approved equivalent AI solution.

• Description
• DSA Inc. is seeking a qualified Graduate Training Information Management System (G/TIMS) CPSD Agent in a remote role. The selected candidate will join DSA's G/TIMS support team; the team supports G/TIMS users across all G/TIMS supported MAJCOMS. Responsibilities of this position include supporting remove G/TIMS users at all supported sites, provide subject matter expertise to the on-site technical team and assist with activities supporting G/TIMS end users. Position requires weekend and nighttime hours (estimate <10% time)

Required Qualifications

G/TIMS operational experience

Worked as either Military Aircrew or other Ops Experience in one of the Major Commands (MAJCOM): AMC, AETC, ACC or similar Service e.g. Marines, Army, Navy

Service Desk experience (customer contact experience)

Current Knowledge of Air Force Network environments

Security + CE certification

Clearance Required

Must hold at hire and maintain an active DoD Secret Clearance

Desired Qualifications

Subject Matter Expertise in G/TIMS modules and AMC application configurations

Experience performing software testing of the G/TIMS system

Key Responsibilities

Provide Tier 1 product support for G/TIMS users

Provide timely response to resolve user requests via email, phone or other methods

Train users in current or upcoming new functionality, and assist on-site team members with activities that resolve user issues (i.e. troubleshooting software)

Gather help desk metrics and reports

Attend/provide briefing content and respond to requests for subject matter expertise from local team, other service desk representatives and end users

Track and respond to user issues with both functional and common service applications, scheduling functions, and provide information for the effective use of G/TIMS capabilities

Responsible for initial entry and updating of work tickets (in Redmine)

#DSA209

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The posted salary range is a good-faith estimate. Actual compensation will be based on the selected candidate’s qualifications, experience, skills, and other job-related factors.

DSA - Salary Pay Range

$60,000 — $61,000 USD

Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. DSA requires background checks , where permitted , by law. DSA is an E-Verify Employer.