Creative Service Lead (Vietnam)

Overview:

RMIT Vietnam is seeking a Creative Service Lead to drive the quality and consistency of our creative output across Vietnam. This role will lead a multidisciplinary design team, strengthen creative delivery, and help turn ideas into compelling, on-brand work that supports our engagement priorities.

Expected start date: at the earliest available opportunity.

WHY JOIN RMIT VIETNAM?

At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment.

Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile .

WHAT WE OFFER

• •Competitive remuneration package for candidates.
• •13th month Tet bonus
• •Private Health Insurance for you and your family, plus Personal Accident Insurance
• •Generous annual leave, sick leave, volunteer leave and public holidays (Christmas and Tet Holidays)
• •Professional development and career advancement
• •Access to state-of-the-art facilities and resources
• •A vibrant and diverse campus life and more!

POSITION SUMMARY

The Creative Service Lead supports the delivery of high-quality and consistent creative outputs for the Vietnam Marketing, Communications, and University Event teams (called Vietnam Engagement stakeholders). Reporting to the Creative & Production Manager, this role leads the day-to-day graphic design function, supervises a team of designers across multiple disciplines, and ensures projects are delivered effectively, on brand, and aligned with business objectives. The position also supports workflow coordination, stakeholder collaboration, and continuous improvement of creative processes within the Vietnam team.

KEY ACCOUNTABILITIES SUMMARY

1. Creative Delivery & Brand Management

• •Lead the delivery of graphic design outputs across RMIT Vietnam marketing, communications, and event team
• •Provide creative direction and feedback to designers across projects to ensure creative outputs well deliver the stakeholder briefs and aligned with RMIT brand guidelines and quality standards.

2. Team Supervision & Development

• •Supervise and support a team of graphic, brand, motion graphic, and digital designers
• •Allocate work and monitor team workload and delivery timelines
• •Coach and develop team capability through regular feedback and guidance
• •Foster a positive, collaborative, and creative team culture that encourages motivation, innovation, and continuous growth.

3. Stakeholder Management & Collaboration

• •Partner with Marketing, Events, and Communications stakeholders for an effective workflow
• •Manage project briefs, priorities, and delivery expectations
• •Coordinate effectively with internal teams and external suppliers where required.

4. Workflow, Quality assurance & Continuous Improvement

• •Support the implementation of creative workflows and approval processes
• •Closely monitor project progress and ensure timely delivery of outputs
• •Identify opportunities to improve team efficiency, creative quality, and collaboration
• •Stay updated on design trends, tools, and creative best practices.

Other duties commensurate with the scope of the role

Key Selection Criteria

• •Bachelor’s degree in a relevant field
• •Strong creative thinking and visual storytelling capability, with the ability to develop concepts from idea to high-quality execution.
• •Demonstrated strong expertise in graphic design across digital, print, campaign, and event collateral.
• •Strong eye for layout, typography, branding, composition, and visual consistency.
• •Proven experience with at least 3 years in leading or supervising design teams in a fast-paced environment
• •Ability to provide clear creative direction, constructive feedback, and mentoring to designers.
• •Strong collaboration and stakeholder management skills
• •Advanced proficiency in Adobe Creative Suite and other relevant creative tools.
• •Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines.
• •Passion for design excellence, innovation, and continuous improvement.
• •Ability to foster a positive, motivated, and collaborative creative team culture.
• •Strong interest in emerging AI and creative technologies, with the ability to leverage AI tools to enhance creative ideas and team efficiency.
• •Appointment to this position is subject to passing mandatory check.
• •Ability to display appropriate behaviours in line with the position, RMIT Values and RMIT Leadership Model.

For full details of the accountability, please refer to the Job Description .

HOW TO APPLY

To be considered for this role, it is mandatory to submit both a resume and a cover letter. Please click on the 'Apply' link provided in this Job Ads to initiate the application process.

Applications will be reviewed on a rolling basis, and the University reserves the right to appoint prior to the closing date.

Compliance Requirements

All academic appointments at RMIT Vietnam must meet University and local regulatory requirements, including English proficiency, background checks, and (for international candidates) eligibility for a work permit.

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 6.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).

Further guidance will be provided during the recruitment process.

RMIT UNIVERSITY COMMITMENT

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

IMPORTANT NOTICE:

• •Please ensure that your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means.
• •RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply.
• •For any questions or support, feel free to reach out to our Talent Acquisition team at nhu.tranngocquynh@rmit.edu.vn

#RMITVietnam

Applications Close:

4 thg 10 2026 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

https://www.rmit.edu.vn/about-us