Credit & Collections Specialist

JOB DESCRIPTION

We are looking for a Credit & Collections Specialist to join our Credit team and support the financial health of the business. This role is responsible for managing accounts receivable, performing credit reviews, and supporting order releases , while maintaining strong relationships with customers and internal stakeholders. If you enjoy working with numbers, collaborating with Sales, and making sound credit decisions in a B2B environment , this is a great opportunity to grow your career in Credit & Finance.

Responsibilities

Manage and collect accounts receivable for an assigned portfolio of B2B customers

Monitor customer aging and enforce credit terms and limits using ERP and A/R systems (SAP, Esker or similar)

Review credit applications and evaluate customer creditworthiness using credit bureaus and references

Approve new customer credit limits within assigned authority and prepare recommendations for higher limits

Place accounts on credit hold , issue final notices, and recommend escalation to third-party collections when necessary

Collaborate closely with Sales Representatives to resolve past-due balances and communicate account status changes

Maintain accurate documentation of all collection and credit activities in the system

Research and resolve discrepancies such as short pays, deductions, overpayments, and unapplied cash

Support credit memo requests and payment arrangements with appropriate approvals

Ensure customer master data is accurate and up to date

Deliver excellent customer service to both internal and external partners

Participate in special projects and additional duties as assigned

Required

Associate’s or bachelor’s degree in business, Finance, or a related field

1–2 years of experience in B2B credit, collections, or accounts receivable

Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.

Strong attention to detail and analytical skills

Excellent verbal and written communication skills

Intermediate proficiency in Microsoft Word and Excel

Experience working with automated A/R or ERP systems

Experience with SAP or similar ERP systems

Background in manufacturing or distribution environments

Benefits :

Hybrid position requiring on-site work three days per week (Location: Ultra Park II, Lagunilla, Heredia)

Private Medical Insurance

Asociacion Solidarista

Life Insurance

Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available