Crisis Intake Case Manager

Join MIND 24-7: Transforming Mental Health Care, 24/7

At MIND 24-7, we are fundamentally changing the landscape of mental health care by creating a "front door" that is always open, always welcoming, and always ready to help . Our mission is to provide accessible, compassionate care for everyone—no matter the time of day or the challenges they face . Through our Express Care, Crisis Care, and Outpatient Progressions programs, we meet people where they are, delivering immediate and inclusive support that lifts up individuals and families . We believe that every team member, whether providing direct care or supporting behind the scenes, is essential to making this mission real every single day .

Crisis Intake Case Manager

• 📍 Location: Phoenix, AZ
• 📆 Schedule: In Person - 3/12s (Sun -Tues, 1:00PM-1:30AM )
• 💰 Competitive Pay + Full Benefits

MIND 24-7 is transforming behavioral health care by providing immediate, on-site crisis intervention—no mobile response required. As a Crisis Intake Case Manager , you are the first point of contact for individuals experiencing a behavioral health crisis. You will create a compassionate, structured, and therapeutic entry into care while supporting the multidisciplinary team in determining the appropriate level of treatment.

This role is ideal for a collaborative professional who thrives in fast-paced environments and is deeply committed to safety, dignity, and trauma-informed care.

Why Choose MIND 24-7?

• ✅ Mission-Driven Work – Be the “always open front door” to mental health care
• ✅ High-Impact Role – Directly influence safe care placement and patient stabilization
• ✅ Team-Based Care Model – Partner with BHMPS, Therapists, BHTs, and clinical leaders
• ✅ 24/7 Crisis Setting – Structured, on-site care in a controlled environment
• ✅ Career Growth – Join a rapidly expanding behavioral health organization

Your Role & Impact

• 🔹 Conduct comprehensive initial case assessments, gathering clinical history, symptoms, and social supports
• 🔹 Perform suicide and safety risk screenings in alignment with program protocols
• 🔹 Present intake findings clearly to the multidisciplinary treatment team
• 🔹 Coordinate admissions logistics and collaborate with Behavioral Health Technicians and clinical staff
• 🔹 Provide patients and families with program orientation and care expectations
• 🔹 Support discharge planning, case management, and social determinant resource recommendations
• 🔹 Maintain accurate and timely documentation in the electronic health record
• 🔹 Communicate professionally with referral sources and internal teams
• 🔹 Utilize trauma-informed de-escalation techniques in high-stress situations
• 🔹 Safely participate in physical interventions (including approved holds/restraints) when required, following MIND 24-7 safety protocols
• 🔹 Travel between clinic locations as needed to support patient care operations
• 🔹 Strictly adhere to HIPAA regulations and all company compliance standards
• 🔹 Attend required supervision and complete ongoing clinical training

What We’re Looking For

• ✔️ High School Diploma (required) Bachelor’s in Psychology (preferred)
• ✔️ 4+ years behavioral health experience
• ✔️ Experience in crisis stabilization, psychiatric, or behavioral health settings (required)
• ✔️ Level 1 Fingerprint Clearance Card (or ability to obtain upon hire)
• ✔️ CPR certification (or willingness to obtain upon hire)
• ✔️ SafeClinch or equivalent de-escalation training (or willingness to complete)
• ✔️ Strong assessment, interviewing, and documentation skills
• ✔️ Ability to remain calm, compassionate, and professional in high-stress environments
• ✔️ Proficiency with EHR systems and basic computer applications
• ✔️ Commitment to trauma-informed care and patient dignity

To support you in this essential work, we offer a benefits package grounded in e mpathy , including medical, dental, vision, life, and disability insurance . We provide a 401(k) plan with company contributions and accrued paid time off to ensure you have the space to rest and recharge . As an equal opportunity employer, we believe that diversity makes us stronger and we are committed to creating a culture where you can be your authentic self and truly belong . If you are ready to take o wnership of your impact and help us do great things, we invite you to apply today