CRM Executive

Pay: ₹25,000.00-₹30,000.00 per month

Job Description:

We are looking for a CRM Executive who will be responsible for managing customer relationships, maintaining customer data, and coordinating with sales and service teams to ensure a smooth customer experience. The ideal candidate should have strong communication, follow-up, and coordination skills.

Key Responsibilities

Maintain and update customer data in the CRM system

Coordinate with the sales team for order processing and customer follow-ups

Handle customer queries, complaints, and service requests

Track leads, inquiries, and sales progress through the CRM

Ensure proper documentation of customer interactions and transactions

Generate reports on leads, customer interactions, and sales activities

Follow up with customers for payments, feedback, and service updates

Maintain strong relationships with customers to improve satisfaction and retention

Requirements Requirements

1–3 years of experience in CRM / Customer Support / Sales Coordination

Good knowledge of CRM software and MS Excel

Strong communication and interpersonal skills

Good coordination and follow-up abilities

Ability to manage multiple tasks and maintain accurate records

Benefits Working Days

Monday to Saturday

Job Types : Full-time, Permanent

Benefits:

Paid sick time

Paid time off

Provident Fund

Work Location: In person

Benefits:

Cell phone reimbursement

Provident Fund

Work Location: In person