CRM Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CRM Manager based in Brazil.

• This role leads the strategic direction and day-to-day operation of CRM initiatives, connecting customer engagement strategies with broader business objectives.
• You will serve as a key strategic partner for clients and stakeholders, guiding high-level discussions and presenting business results.
• The position combines people leadership, project management, operational governance, and performance optimization.
• You will work across CRM, Media, Data, and Technology teams to create integrated customer experiences and drive measurable outcomes.
• A strong focus on analytics will help translate KPIs such as conversion, revenue, retention, and ROI into actionable recommendations.
• You will also identify opportunities across journeys, automation, segmentation, personalization, and emerging technologies.
• The role offers a dynamic environment for an experienced CRM leader who can balance strategic vision with operational excellence.