CSR I

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

DUAL North America, Inc. is seeking a

CSR I

• Role overview
• We are seeking a dedicated and customer-focused Customer Service Representative (CSR 1) to join our Team. The CSR 1 will be responsible for providing exceptional service to our agents, policyholders, mortgagees, and others addressing their inquiries, and resolving any issues within the service center scope.

Role responsibilities

Respond to customer inquiries via phone in a timely and professional manner

Assist agents and policyholders with policy information, minimal coverage details, payments, and claim process.

Assist agents with system navigation. Including but not limited to policy changes, renewals, cancellations, and reinstatements.

Note policies with detailed and accurate information concerning each interaction.

Key requirements

High School diploma or equivalent.

Previous customer service experience.

Strong written and verbal communications skills and interpersonal skills.

Ability to handle high-stress situations with professionalism and empathy.

Ability to work independently and as part of a team.

• What we offer:
• A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

• EEO Statement:
• We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.