CSR I - Outbound Collections

Job Description:

Job Summary

We are seeking a highly reliable and results-driven Third Party Collector to join our team. The ideal candidate has experience in collections, sales or account management and possesses strong communication, negotiation, and relationship-building skills. This role is responsible for managing delinquent accounts, securing payments, maintaining positive customer relationships, and meeting collection targets while adhering to company policies and compliance requirements.

Key Responsibilities

Contact customers through phone calls and other approved communication channels to collect outstanding balances.

Negotiate payment arrangements and settlements based on company guidelines.

Meet or exceed monthly collection and productivity targets.

Maintain accurate and detailed records of customer interactions and payment commitments.

Follow up on payment promises and ensure timely resolution of overdue accounts.

Handle customer concerns professionally and work toward mutually beneficial solutions.

Adhere to all company policies, regulatory requirements, and collection practices.

Coordinate with internal teams to resolve account discrepancies and customer issues.

Identify potential risks and escalate accounts requiring special handling.

Contribute to process improvement initiatives that enhance collection performance and customer experience.

Minimum Qualifications

Education

Bachelor's degree preferred, but not required.

High school graduates with relevant experience are welcome to apply.

Experience

At least 1–2 years of experience in collections, telesales, outbound sales or a related field.

Proven track record of meeting performance metrics and targets.

Experience in BPO, financial services, lending, telecommunications, or debt collection is an advantage.

Skills and Competencies

Strong reliability, accountability, and attendance record.

Excellent verbal and written communication skills.

Strong negotiation and persuasion abilities.

Results-oriented with a drive to achieve collection goals.

Ability to manage challenging conversations professionally.

Good problem-solving and conflict-resolution skills.

Ability to work independently and in a team environment.

Preferred Candidate Profile

We are looking for someone who:

Demonstrates a high level of reliability and professionalism.

Has a strong collections or sales background.

Is resilient and comfortable working in a target-driven environment.

Possesses strong customer relationship and negotiation skills.

Is self-motivated, disciplined, and dependable.

Has excellent attendance and performance records from previous employers.

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.