CSR II Loan Servicing/Customer Support

Description

Role Definition: Responds to customer inquiries and assists in the servicing department by performing the following duties:

I. Responsible for the processing of inquiries received to the electronic servicing inbox.

II. Processes loan documentation and information edits on existing loans.

III. Performs a variety of clerical duties including filing, imaging or mailing of documents.

IV. Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors (including responding to inquiries to the payments inbox).

Requirements

Required Education: High school diploma or general education degree (GED)

Required Work Experience: One to two years of related experience and/or training; or equivalent combination of education and experience.

Technology Skills: Proficient in basic computer skills, scanning/imaging and all Microsoft Office applications.

Required Skills or traits for the position: Detail-oriented, Professional Communication Skills