Customer Banking Specialist - Melbourne CBD Area - Part Time & Full Time

Please note that you are applying for a general expression of interest for a range of part-time and full-time (20–38 hours per week) and full-time opportunities across our Melbourne CBD & Inner Suburbs Branch Network.

If you are shortlisted, you will be asked to attend a Group Interview Day on October 9th at 9am in Melbourne CBD.

Our Melbourne CBD & Inner Suburbs area covers the following branches:

121 Exhibition Street Melbourne, 191 Swanston St Melbourne, 317 Grattan Street, 325 Collins St, 385 Bourke St Melbourne, Brighton, Carlton, Collingwood, Elsternwick, Malvern, Melbourne Central, Port Melbourne, Prahran, Richmond North, South Melbourne, St Kilda, Toorak.

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us most.

See yourself in our team

As a Customer Banking Specialist, you will:

• •Have in-depth conversations with every customer about how we can support their overall banking needs, including Home Loans, Business Banking and Financial Advice.
• •Support customers with enquiries, account maintenance and applications for credit products.
• •Provide options for customers through education and demonstration of our in-branch technology and digital banking solutions.
• •Problem solve and provide effective solutions whilst championing our processes, procedures and strong risk culture.

We're interested in hearing from people who have

• •Proven experience delivering exceptional customer service, ideally within Financial Services, Retail or Hospitality.
• •Excellent communication skills and the ability to articulate financial concepts in a clear and simple way.
• •The ability to ask the right questions, identify solutions, act with integrity and place the customer at the centre of everything they do.
• •The ability to thrive in a busy, commercial and customer-focused environment whilst seeing the bigger picture for customers and providing holistic solutions.
• •A genuine interest in building a career with CommBank and improving the financial wellbeing of our customers.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 04/10/2026