Servco

Customer Care Coordinator

Honolulu

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hirly's read of this role

Seniority: Mid level
Country: US
Work mode: On-site / unstated
First seen by hirly: 20 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

At the Servco Customer Care Center, we provide top notch service to our customers. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you. Customer Care Coordinators work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii.

Learn more about being a Customer Service Coordinator at Servco at: https://youtu.be/x2u0x29I2Wg

Responsibilities:

Answer inbound phone calls and make outbound follow-up phone calls in a timely manner
Assist customers with scheduling appointments by phone and follow-up with customers regarding email and online appointment requests
Accurately identify and document appropriate service and maintenance needed
Coordinate shuttle or loaner service, as requested
Effectively resolves customer issues or concerns
Ensures regular communication with customers to include reminder calls, status updates on vehicle service, scheduling follow-up appointments, etc.

Requirements:

High School Diploma or equivalent education
Minimum 2 years of customer service experience
Excellent communication and listening skills
Ability to multi-task and stay calm under pressure
Basic computer skills and able to type a minimum of 25 wpm
Must be flexible to work a full-time schedule (9:00am - 6:00pm) between Monday through Saturday

Customer Service – Call Center Representative – Call Center Agent – Call Center Coordinator

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Interested?

Visit www.servco.com/careers to apply online or email us at careers@servco.com .

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: $19.42 - $24.36 per hour

Original posting on Servco's site ↗

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