Customer Care Representative

Description

We’re seeking a detail-oriented and customer-focused professional to join our team as a Customer Care Representative. In this role, you’ll be the key point of contact for customers, vendors, and internal teams—handling inquiries, processing orders, preparing quotes, and ensuring a seamless experience from pre-sale through post-sale.

What You’ll Do

• •Respond to customer and internal inquiries via phone and email
• •Prepare quotes, enter orders, and ensure accurate pricing
• •Track shipments, expedite orders, and provide status updates
• •Resolve customer issues
• •Manage returns (RMAs)
• •Support the outside sales team with orders, samples, and requests
• •Coordinate with vendors, warehouse, and internal teams

Why Join Us

• •Collaborative team environment
• •Opportunity to grow product knowledge and sales skills
• •Training and development provided
• •Positive culture

Requirements

• •2+ years of customer service experience preferred (B2B a plus) – will train the right candidate
• •2+ years of similar product experience preferred
• •Strong communication and problem-solving skills required
• •Ability to multitask, prioritize, and work independently
• •High attention to detail and accuracy
• •Familiarity with the automation industry/similar product lines
• •Basic math skills and comfort with systems
• •ERP experience required (P21 experience a plus but not required)
• •Microsoft office experience
• •Outlook proficiency
• •Bi-lingual a plus but not required