Customer Care Representative

This is your opportunity to join a world-leading coatings supplier organization.

Come and join our Marine Customer Care Department , working in an international environment. Within this role, you will report to the Customer Care Team Leader .

Location : Athens, Greece.

Make an impact and drive improvement

In this role you be responsible for developing, managing, and delivering support services to the organization's sales force. Your activities will include processing orders, quotations , invoicing and resolving complaints. You will be instrumental in ensuring strong customer services relationships and developing sustainable value adding solutions.

What y ou c an l ook f orward t o i n t his Role

This job offers you the chance to provide service and handle Customer enquiries, requests and concerns. Here’s some of the other things you can look forward to:

• •Being a first point of contact for the Customers, providing service and Customer experiences by responding to them via multiple channels (for example e-mail, phone, Sales Representatives).
• •Processing and managing all types of purchase orders and related enquiries.
• •Using all given company tools to provide excellent quality of service to Customers.
• •Responding to order-related Customers’ claims.
• •Taking care of invoicing.
• •Focusing on compliance in all financial transactions.
• •Ensuring diligence in documentation.

What does it take to become our new team member?

• Our ideal candidate will have working experience within Customer Service in the Marine coating industry.
• Furthermore, we expect that you have:

• •Experience in a busy Customer Service.
• •Experience in standard operating procedures.
• •Ability to understand and have basic product knowledge.
• •Experience in using ERP systems (Microsoft preferred).
• •Proficiency in standard MS Office programs.
• •Experience with CRM.
• •Fluent English and Greek in speaking and writing.
• •Being Customer oriented and focusing on collaboration.
• •Ability to handle Customer objections and earn trust.

Global career possibilities

In Hempel we offer a variety of global career possibilities and many cross functional and cross-cultural working relationships. We strive to build the right conditions for personal and professional development. Join a global company where the employees are truly passionate about delivering the best in everything they do. With business in mind and people at heart we always work together to influence our road ahead. We want you to be part of our growth journey and of a phenomenal, global family.

Application and further information

We’ll be interviewing as applications are received.

For further information on Hempel, please visit hempel.com. To apply for this position, please submit your application letter with a CV in English here.

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with diverse perspectives and backgrounds. Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

# LI-Hybrid

Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colorful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity. ​

Application due

2022-12-20 Seniority Level

Associate Job Functions

Administrative, Customer Service, Sales Industry

Chemicals

Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity. ​