Customer Demand Specialist

EBV Elektronik

EBV Elektronik, an Avnet company, is one of Europe's leading distributors for semiconductor products with almost 900 employees. For more than 50 years, we have been making our customers and manufacturers successful - every day. How do we do that? Through our employees:

Passion and competence

Ownership and trust

Learning and growing

Diversified teams and strong individuals

• ​
• For us, every job is much more than just a task.

Job Summary :

Responsible for the support of customers across the GSCS organisation.

• Responsibilities may include but are not limited to working closely with the Supply Chain Program Manager / Operations Manager, Sales, and Asset teams on the tactical execution of the overall engagement.
• Customer Order Backlog Management, preparing necessary reporting for local and corporate customers, and handling various administrative tasks linked to the daily business.

What’s in it for you?

• •A supportive team environment where everyone is working toward the same goal.
• •An environment where you will have the tools and opportunities to further your career.
• •Strong core values.
• •Flexible working.
• •Paid holiday, plus bank holidays.
• •And more….

What You Will Do

Fundamental strategies and objectives. To this role, is the understanding of and working in accordance with, the GSCS mission and values.

• 1.Completes appropriate weekly task lists by working with the leaders and managers, prioritising workload accordingly.
• 2.Responsible for the day-to-day Customer Demand Handling and proactive review.
• 3.Creates, maintains, and manages the Customer demand in SAP and any 3rd party systems:
• a.Creates and updates Customer Purchase Orders and scheduling agreements/forecasts.
• b.Manage customer forecasts and actions on exceptions and errors.
• c.Reviews Customer Order backlog and actions systemic blocks and outbound shipments
• d.Review and provide feedback to the Supply Chain Manager / Program Manager regarding the potential inability to meet customer immediate demand.
• e.Handling exceptions on the program: blocks, export issues etc.
• f.Daily administration of pricing: expiring special price and revalidation
• 4.Maintains and updates electronic and /or hard copy records as required.
• 5.Adheres to process and quality standards for Global engagements and meets defined metrics.
• 6. Effectively communicates with team members regarding current product information and provides accurate and detailed information, and input on products and final solutions.
• 7.Promptly and accurately responds to prospective or existing customer information requests.
• 8.Participates and contributes to Operations Meetings.

• Key Skills Required :
• Communicates Effectively
• •Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels.
• •Attentively listens to others.
• •Adjusts to fit the audience and the message.
• •Provides timely and helpful information to others across the organization.
• •Encourages the open expression of diverse ideas and opinions.
• Being Resilient
• •Is confident under pressure.
• •Handles and manages crises effectively.
• •Maintains a positive attitude despite adversity.
• •Bounces back from setbacks.
• •Grows from hardships and negative experiences.
• Nimble Learning
• •Learns quickly when facing new situations.
• •Experiments to find new solutions.
• •Takes on the challenge of unfamiliar tasks.
• •Extracts lessons learned from failures and mistakes.
• Distinguishing Characteristics:

*Fluent in English is mandatory. Any other language will be an advantage.

* Computer, email, phone, communication, and fast-paced solving skills required.

* MO skills, mainly in Excel.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – hrnow@avnet.com , Asia applicants - hrnow.asia@avnet.com , EMEA applicants - hrnow.EMEA@avnet.eu .

Job Applicant EMEA Imprint