Octoenergy
Customer Operations Specialist
London (GB)
Apply through hirly
hirly scores this role against your resume, shows its reasoning, then writes a resume and cover letter for it and fills the application with you. Free to start — no card required.
hirly's read of this role
- Seniority
- Mid level
- Work mode
- On-site / unstated
- First seen by hirly
- 21 Sept 2026
Derived automatically from the posting. Sign up to see how the role scores against your own resume.
the posting
What we do. Electric Car Leasing
Why we do it. Greener. Fairer. Future.
We are looking for a Customer Operations Specialist who is passionate about delivering exceptional, high-quality service . You are the primary point of contact for our drivers, guide them through their leasing journey, from the point they order the car to when it is returned, and everything in between, acting as their expert guide through the transition to zero-carbon driving.
At Octopus Electric Vehicles, our service happens on the front lines, primarily over the phone. We need someone who can turn a complex logistics update into a reassuring conversation and a potential complaint into a 5 star Trustpilot review . You will manage the driver’s journey from the moment we place their order, ensuring they feel supported every step of the way.
This is a hybrid role - 2 days in office per week minimum, in either London or Brighton
Browse similar roles
Is this role actually a fit for you?
hirly answers with a score and its reasoning, then writes the resume and cover letter if you decide to go for it.
Score it against my resume