Customer Order and Fulfillment

Job Description Summary

• Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.
• Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Job Description

Roles and Responsibilities

• •Facilitate order management - process order intake, input into internal systems. Connect to customer portals and systems. May support forecasting, billing and collection activities.
• Key contact for customer inquiries, customer complaint (issue) resolution process. Work with operations to understand and communicate commits and status to customers.

• Aviation only: May also engage in sales activities for assigned customers.
• •Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
• •Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
• •Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• •Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

Required Qualifications

• •This role requires basic experience in the Services & Customer Order and Fulfillment.
• •Bachelor's degree.

Desired Characteristics

Strong oral and written communication skills. Ability to document, plan, market, and execute programs.

Additional Information

Relocation Assistance Provided: No