Customer Service Administrator

Videojet Technologies (a Veralto company) is the leading provider of product and case coding solutions to a wide range of industries including food, beverage, pharmaceutical, personal care, electronics, chemical, and aerospace. Our Uptime Peace of Mind® brand promise means Videojet listens to our customers’ needs and provides the right equipment, supplies and software combined for reliable performance. As the global coding and marking leader, Videojet has more than 275,000 units installed worldwide, coding on 20 billion products a year. Videojet’s full printer and supplies portfolio includes continuous ink jet, laser, thermal transfer, drop-on-demand ink jet and thermal inkjet printers and print and apply labelers.

We are currently seeking Customer Service Administrator to join our team in Korea.

JOB DESCRIPTION:

Position: Customer Service Administrator

Location: Seoul, Korea

Reports to: CS Lead

Position Summary:

The Customer Service Administrator is responsible for managing customer orders, supporting revenue and invoicing processes, and providing service administration support to ensure high levels of customer satisfaction and operational efficiency.

Key Responsibilities:

Order Management & Customer Support

• •Respond to inbound customer inquiries via phone, email, MRO site, and other communication channels.
• •Receive and review customer purchase orders (POs).
• •Prepare and send quotations to customers.
• •Coordinate order-related activities with internal departments to ensure timely processing and delivery.
• •Build and maintain positive customer relationships through prompt and professional communication.

Revenue & Invoicing Administration

• •Enter and manage customer orders in the ERP system (Oracle Cloud).
• •Support monthly revenue closing and revenue recognition processes.
• •Generate and issue tax invoices in accordance with company policies and local regulations.
• •Follow up on outstanding receivables and support collection activities to ensure timely customer payments.

Service Administration Support

• •Handle inbound service-related customer inquiries and requests.
• •Create and manage service orders based on service reports.
• •Support service contract administration and collection activities.
• •Coordinate with service engineers and internal teams to ensure timely service execution.
• •Maintain accurate service records and documentation.

Qualifications:

• •Associate degree or higher in any field
• •Approximately 2 years of work experience in a manufacturing environment
• •Ability to read and write basic business documents in English
• •Strong communication and interpersonal skills with the ability to effectively engage with customers and internal stakeholders.
• •Positive, proactive, and customer-oriented mindset.
• •Strong attention to detail and ability to manage multiple tasks simultaneously.
• •Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• •Ability to work effectively in a team environment.
• •Experience in invoicing, revenue administration, or service coordination preferred.
• •Experience with Oracle Cloud is a plus.
• •English communication skill

Why Videojet?

Videojet is a global organization of more than 3,200 professionals, dedicated to serving our customers through teamwork, cooperation, innovation and the continuous pursuit of excellence in all business.We offer a wide range of exciting career opportunities for those who seek a challenging, fast-paced, results-oriented environment where personal contributions are recognized and rewarded.As part of the Veralto team, you'll learn and become highly skilled in the powerful Veralto Enterprise System. You'll have the opportunity to work with a premier management team that takes the professional development of Videojet and Veralto associates very seriously. You'll find that Veralto's broad range of products and services makes it possible for us to offer a variety of meaningful, challenging career opportunities working in our diverse business groups.

Videojet Technologies Inc is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.