Customer Service Assistant

As a Customer Service Assistant, you will play a key role coordinating our loaner car program, radio returns, and Krex claims processing for the Servco Toyota Windward service department. This position will also assist Service Consultants with opening repair orders and active deliveries as needed.

Responsibilities:

Confirm customer appointments and service needs

Prepare loaner agreement and ensure customer has valid driver’s license and insurance documents

Track loaner vehicle mileage and perform vehicle walk around with customer

Ensure loaner vehicles are cleaned and fueled. Maintain vehicle fuel log

Document loaner vehicle damages and follow-up with customer or insurance company for payment of damages

Prepare daily loaner vehicle report

Submit radios claims on a timely basis

Pack and ship returned radios to vendor

Order replacement radios and arrange for radio installation appointment when new radio arrives

Prepare and submit Krex claims and monitor status of payment

Receive and resolve customer complaints and/or route to appropriate individual or service manager for resolution

Assist Service Consultants with opening report orders and actively delivery as needed

Provide clerical support to the service management team

Requirements:

High school graduate or equivalent

Minimum six months of general clerical or customer service work experience

Auto dealership service department experience preferred

Proficient with Microsoft Word and Excel

Dealership management system experience and/or DealerTrack experience preferred

Accurate typing

Strong communication and customer relations skills

Must be detail oriented, able to multi-task and be a team player

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Interested?

Visit www.servco.com/careers to apply online or email us at careers@servco.com .

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: $17.41 - $21.73 per hour