Customer Service Coordinator

Job Responsibilities

• •Daily cooperation with Sales Managers and customers;
• •Coordination of orders, deliveries, and new projects;
• •Monitoring and control of warehouse inventory levels;
• •Administration of customer contracts;
• •Coordination and resolution of customer complaints, claims, and requests;
• •Data entry and maintenance in the company's information systems.

Candidate Requirements

• •Higher education;
• •Good command of English, both spoken and written (knowledge of Russian will be considered an advantage);
• •Excellent communication, planning, and organizational skills;
• •Ability to effectively manage multiple tasks simultaneously and set priorities;
• •High level of accuracy, sense of responsibility, and customer service orientation.

We Offer

• •Competitive remuneration based on your experience, knowledge, and competencies;
• •DS Smith offers a competitive and transparent bonus scheme that, following the probation period, provides an opportunity to earn up to an additional 50% of the base salary, depending on achieved results and individual performance;
• •24/7 accident insurance;
• •Private health insurance after the probation period;
• •Gifts for work anniversaries and various employee recognition programmes;
• •Career and professional development opportunities within an international company;
• •Work in a professional, responsive, and supportive team;
• •Company events and team-building activities throughout the year;
• •A stable and long-term position within an international company.

Gross monthly salary: EUR 2000.

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