Customer Service Coordinator

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.

This role is responsible for creating a quality customer service experience by interacting with customers in an inbound and outbound call center environment. These duties include, but are not limited to, scheduling, handling customer inquiries, providing updates, making appointments, resolving issues, and maintaining a database. This position may include developing and qualifying sales leads. The customer service coordinator is responsible for ensuring complete customer satisfaction and helping to maintain a Voice of the Customer quality score.

Primary Job Functions:

Customer Experience:

Fields customer questions and concerns in a professional manner utilizing all resources available

Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented

Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes

Provides customers with production and service information

Schedules customer installations according to established processes

Makes post-installation follow up calls ensuring the installation experience was one that delights customers

Routes customer calls to appropriate department or resource

Keeps informed of new processes and policies

Product Sales:

Fields customer service inquires in a professional manner and determines customer requirements and expectations

Develops, qualifies, and effectively promotes products and services

Illustrates knowledge of features and benefits of various Crew2 programs

Presents pricing, credit, and terms information in accordance with standard procedures

Creates a positive customer experience to help generate sales and repeat business

Maintains complete and accurate records:

Processes customer information accurately and according to process

Uses available tools for monitoring and tracking information

Contact Center Team Partnership:

Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their best

Requirements:

High school diploma or GED

Problem resolution skills and strong customer service skills

Detail oriented with high level of accuracy

Team player with the ability to multitask

Experienced in Microsoft applications

Excellent oral and written communication skills

Call or contact center experience is preferred

Position offers full time hours at $17/hr.

If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.