Customer Service Representative - All Pets Animal Hospital

Customer Service Representative (CSR)

All Pets Animal Hospital

Are you looking for a veterinary customer service role where you can truly make an impact, be part of a supportive team, and grow alongside a hospital that's actively investing in its future?

At All Pets Animal Hospital , we're building something special. Under the leadership of Practice Manager Leslie Chavarria and Medical Director Dr. Matt Duff , our team has worked hard to create a positive, collaborative culture where team members are respected, supported, and empowered to succeed.

After years of growth and positive change, we're proud to offer a workplace where communication, training, teamwork, and exceptional patient care are at the center of everything we do.

As our next Customer Service Representative , you'll be the first and last impression clients have of our hospital. You'll play a vital role in creating outstanding client experiences while helping pets receive the care they need.

Why All Pets Animal Hospital?

Be Part of a Skilled Medical Team

Our hospital offers much more than general practice medicine. We provide:

Urgent care services

Exotic pet medicine

Rehabilitation and physical therapy services

Advanced diagnostics and treatment options

A large, well-equipped facility with room to grow

You'll work alongside experienced veterinarians and highly trained technicians, many of whom come from emergency medicine backgrounds, creating an environment where learning never stops.

A Hospital Focused on Teamwork

We've intentionally created a more structured and supportive workflow that allows every team member to excel in their role:

Reception teams focus on client service and communication

Technicians handle patient triage and nursing care

Veterinarians focus on diagnostics and treatment planning

This approach allows for better efficiency, less chaos, and a better experience for both clients and staff.

Modern Technology That Makes Your Job Easier

We use innovative tools such as:

Online appointment scheduling

Digital client communications

Online payment capabilities

Streamlined practice management software

Our goal is to eliminate unnecessary frustrations so our team can focus on patient and client care.

What You'll Do

Create exceptional experiences for clients and their pets from check-in through check-out

Answer phones, respond to inquiries, and assist clients with scheduling appointments

Help educate pet owners about services, preventive care, and hospital offerings

Maintain accurate medical records and client information

Coordinate patient flow and communicate effectively with technicians and veterinarians

Schedule appointments to maximize efficiency and support quality patient care

Process payments and balance daily transactions

Assist with prescription pick-ups and retail purchases

Address client concerns professionally and compassionately

Support a culture of teamwork, positivity, and excellent customer service

What We're Looking For

Required Qualifications

High School Diploma or GED

Previous customer service experience

Strong communication and interpersonal skills

Ability to multitask in a fast-paced environment

Comfortable using computers and practice management software

Excellent organizational skills and attention to detail

Preferred Qualifications

Veterinary reception or veterinary CSR experience

Experience working in a medical or hospitality setting

Knowledge of veterinary terminology

Familiarity with appointment scheduling and client communication systems

The Ideal Candidate

You'll thrive here if you:

Enjoy helping people and their pets

Stay calm and organized during busy periods

Communicate with empathy and professionalism

Love being part of a team-oriented environment

Take pride in providing exceptional service

Are eager to learn and grow within veterinary medicine

Our Culture

Our team knows that great medicine starts with great people.

Over the past several years, we've worked intentionally to strengthen our culture, improve communication, and create a supportive workplace where team members can build long-term careers. We value transparency, accountability, collaboration, and continuous learning.

At All Pets Animal Hospital, you'll join a team that genuinely enjoys working together and is committed to delivering outstanding care to pets and their families.

About Lakefield Veterinary Group

We believe exceptional veterinary care starts with exceptional people.

Lakefield Veterinary Group partners with hospitals across the country to preserve what makes each practice unique while providing the resources, support, and opportunities that help teams thrive.

Our Values

Respect

Learning

Do the Right Thing

Wow Service

Fun

If these values resonate with you, we'd love to meet you.

Equal Employment Opportunity

Lakefield Veterinary Group is an Equal Opportunity Employer committed to creating an inclusive environment for all team members and applicants.

Apply Today

Join a hospital where your voice matters, your growth is supported, and your work makes a difference every day. We'd love to show you what makes All Pets Animal Hospital such a rewarding place to build your veterinary career.

• Contact: Alexis Wendt or apply at https://careers.lakefieldvet.com/jobs/
• #LI-AW1