Customer Service Representative

Job Description:

Call Center - Customer Service Representative

Location : Buchanan, NY (On-site. No remote or hybrid work.)

Pay Range : $21 - $23 / hr (depending on experience)

JP McHale Pest Management LLC, an Anticimex Company, is a top professional pest control company.

Qualifications for Call Center Representative:

• •Exceptional customer service and phone skills
• •Excellent communication skills
• •Ability to multitask in a fast-paced call center environment.
• •Strong attention to detail with problem-solving capabilities
• •Strong listening skills
• •Ability to achieve our call center goals.
• •Proficient at typing & comfortable with computers

Responsibilities of the Call Center Representative:

• •Answer inbound customer calls in a fast-paced environment.
• •Empathize & understand customer's urgent need for service.
• •Create Tickets and Schedule the customer's appointment.
• •Answer customer questions and provide service information.
• •Communicate with customers via chat or email.
• •Coordinate and communicate with other internal departments.
• •Be prepared to complete other duties delegated on an as-needed basis.
• •No Pest Control Experience Needed- We will train you!

Benefits- Enrollment Eligibility Begins the 1st Month Following the Date of Hire

• •Paid Holidays
• •Paid Sick Time & Vacation
• •Dental Insurance
• •Vision Insurance
• •Medical Insurance
• •401 (k) Matching

• At Anticimex, we are driven by our Purpose:
• To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions