Customer Service Representative

The BVI Financial Services Commission (“the Commission”) is seeking a highly motivated professional to join its Operations Division in the role of Customer Service Representative. The Customer Services Representative, Business Services unit, Operations is responsible for performing the duties of the department as listed, to ensure smooth operations within the FSC. With limited supervision, the Customer Services Representative must perform all duties assigned thus ensuring the efficient running of the Financial Services Commission.

Candidates must be willing to adhere to the Commission’s service standards and strict requirements for confidentiality, demonstrate an ability to prioritize and manage competing priorities while maintaining keen attention to details and accuracy in the quality of work produced. Candidates will be evaluated based on the criteria below and may be required to complete an assessment as part of the interview process.

Duties and Responsibilities:

Customer Services

Greet and welcome all customers upon entry to the building.

Answer, screen and direct all incoming calls in a courteous and efficient manner.

Announce calls prior to transferring them to internal staff to ensure seamless communication.

Provide basic and accurate information to clients both in-person and via telephone.

Fleet Management

Coordinate and manage vehicle bookings for all internal requests, ensuring timely scheduling and availability of Commission vehicles in accordance with established procedures.

Mail Handling

Receive and sign for daily incoming mail.

Scan, index and route all incoming mail to relevant departments within four hours of receipt.

Dispatch all processed documents to customers.

Sort and scan Agent sign-off sheets on a monthly basis for record-keeping.

Assist local courier services with corporate mail and delivery requests.

Supply Management

Receive and verify deliveries of office and operational supplies.

Sign off on invoices upon receipt and confirmation of goods, when required.

Monitor, manage, and close Zendesk requests, ensuring timely follow-up, resolution, appropriate communication with requestor, and accurate closure of tickets.

Safety Management

Supports office security by adhering to safety procedures and issuing visitor badges as necessary.

The Customer Service Representative may also be tasked with other related assignments as may be necessary to achieve the general objectives and goals of the Commission.

Qualifications/Knowledge and Experience Required:

High school graduate or equivalent

A minimum of 4 years and proven work experience in Customer Service, Front Office Representative or similar role

Ability to work unsupervised; following established procedures

Ability to be resourceful and proactive when issues arise

Initiative and a strong customer service focus

Effective interpersonal and communication skills and the ability to interface with personnel at all levels

Organise work to improve output and minimize rework.

Professional attitude and appearance

Shows attention to detail, accuracy and thoroughness

Multitasking skills and good organizational abilities

Computer literate

A working knowledge of the FSC’s structure, key personnel and organisation policies and procedures, as well as a functional knowledge of a professional services environment

Notice: Applicants must upload all required documentation through BambooHR using the link in this advert. Please do not submit hard-copies or email unless directed to do so. Only potential candidates will be contacted.

Application Direction

Applicants must submit the following:

Cover letter indicating the position being applied for;

Resume;

Two (2) professional reference letters;

One (1) personal reference letter;

Certified copies of identification; and

Certified copies of academic certification and or diplomas

Disclaimer

This job description is meant to describe the general nature and level of work required for the position advertised. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. The successful candidate will be required to follow any other job-related instructions and to perform other job-related duties as requested.

Closing Date: 20 October 2026