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Charleston Electric & Air

Customer Service Representative

Summerville, SC

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hirly's read of this role

Seniority
Mid level
Country
US
Work mode
On-site / unstated
First seen by hirly
26 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Description

We are a full-service air conditioning and heating contractor with the ability to service and install complete HVAC systems. While our technicians are out in the field delivering top-tier service with the latest technology and equipment, our Customer Service Representatives are the trusted voices behind the scenes—keeping everything running smoothly and ensuring every customer has a great experience from the very first call.

Are you a dependable, friendly professional who loves helping people and thrives in a fast-paced work environment? Do you enjoy solving problems, juggling priorities, and making sure no detail slips through the cracks?

Join our team as a Customer Service Representative and become a key part of a fun, supportive office that values your communication skills and commitment to excellence. You'll play a central role in helping customers get the service they need—while keeping our technicians organized and on time.

Key Responsibilities:

  • Answer inbound calls and assist customers with scheduling HVAC or plumbing service appointments
  • Provide exceptional customer service by listening, problem-solving, and offering solutions
  • Dispatch technicians based on availability, skillset, and priority of service requests
  • Coordinate with the service team to adjust schedules in real-time
  • Maintain accurate records of customer interactions and job updates in our scheduling software
  • Follow up with customers to confirm appointments and ensure satisfaction
  • Support general office duties as needed

Requirements:

  • 1+ year of phone-based customer service experience (call center or similar environment preferred)
  • Dispatching experience strongly preferred
  • Excellent communication and organizational skills
  • Ability to multi-task in a fast-paced environment
  • Strong attention to detail and time management
  • Proficiency with scheduling or CRM software (experience with ServiceTitan, Housecall Pro, or similar is a plus)
  • Friendly, professional demeanor and a team-player attitude

Benefits:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
Original posting on Charleston Electric & Air's site ↗

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