Customer Service Representative

SUMMARY

The Senior Account Representative focuses on large customers and is responsible for expanding relationships with existing customers by up-selling and cross-selling. This role fosters customer satisfaction by maintaining customer contact and managing customer expectations.

JOB DUTIES

• •Increases revenue and profitability through generation of new business and further development of existing accounts.
• •Generates new leads by networking, cold calling, researching various directories and internet sites.
• •Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction.
• •Understands complex requirements from customers for preparation of customized quoting.
• •Delivers effective sales presentations and ensures technical requirements are met.
• •Assists with on-site troubleshooting of customers' concerns.
• •Works with and coordinates vendor resources to build relationships and support sales.
• •Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a bachelor's degree and seven (7) or more years of experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• •Knowledge of industrial products: power transmission, hydraulic, pneumatic, and industrial products.
• •Excellent written and verbal communication skills.
• •A proficient understanding of key sales principles and best practices.
• •Ability to influence customers, while maintaining healthy relationships.
• •Ability to take initiative and work with limited direction.
• •Ability to multitask and manage time well.
• •Ability to use Microsoft Office.

PHYSICAL DEMANDS

Travel required. May be required to be on-call nights or weekends, depending on need.

LICENSES & CERTIFICATIONS

Valid driver's license required. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.