Customer Service Representative

Description

A Customer Service Representative has the responsibility to greet executive travelers and aircraft crew members with Ritz Carlton-like enthusiasm and to ensure an outstanding experience by providing customer service at the highest levels from Pentastar Aviation’s Executive Facilities.

Responsibilities for the position are as follows:

• •Bright and sharp communication (both written and verbal) skills are a must! You will be communicating with customers through email as well as in-person when they visit our facilities.
• •Providing superior customer service to passengers, crew members, and all guests of Pentastar Aviation.
• •Answering incoming phone calls, including radio communications with aircraft and support personnel.
• •Manage detailed requests for fuel orders, parking/hangar requirements, ground transportation, room reservations, catering orders, and key handling (both car and aircraft).
• •Confirming all requests with customers to ensure information is accurate and processed appropriately.
• •Maintaining a high level of concentration but not losing focus on the customer. Most tasks involve computer use and sometimes can be very fast-paced.
• •Providing visitor security badges and directions to all visitors within the facilities.
• •Continuous monitoring of security and safety requirements for our customers and employees.

Requirements

Qualifications for the position are as follows:

• •High school diploma or equivalent required
• •Valid and unrestricted driver’s license and must be able to complete DOT medical requirements for passenger transportation
• •Solid customer service skills
• •Strong teamworking skills
• •Requires an outgoing, friendly personality with a positive attitude
• •Basic computer skills (MS Office)
• •Ability to work flexible schedules including evenings, weekends and holidays and overtime as required
• •Must be willing to learn new processes and be open to coaching from other members of the team
• •Multi-tasking skills a must
• •Ability to work outdoors in various weather conditions when necessary