Pentastar Aviation
Customer Service Representative
Waterford, MI
Get past the screening software and onto a recruiter's desk
hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.
- Keywords matched to this posting
- Fit score before you apply
- Cover letter included
Matched against 2.5M live jobs from 200,000+ employers in 200+ countries.
Tailor my resume for this job →Apply from your AI assistant
Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.
Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.
hirly's read of this role
- Seniority
- Mid level
- Country
- US
- Work mode
- On-site / unstated
- First seen by hirly
- 26 Sept 2026
Derived automatically from the posting. Upload your resume above to see how the role scores against it.
the posting
Description
A Customer Service Representative has the responsibility to greet executive travelers and aircraft crew members with Ritz Carlton-like enthusiasm and to ensure an outstanding experience by providing customer service at the highest levels from Pentastar Aviation’s Executive Facilities.
Responsibilities for the position are as follows:
Bright and sharp communication (both written and verbal) skills a must! You will be communicating with customers through email as well as in-person when they visit our facilities.
Providing superior customer service to passengers, crew members and all guests of Pentastar Aviation.
Answering incoming phone calls, to include radio communications with aircraft and support personnel.
Manage detailed requests for fuel orders, parking/hangar requirements, ground transportation, room reservations, catering orders and key handling (both car and aircraft).
Confirming all requests with customers to ensure information is accurate and processed appropriately.
Maintaining a high level of concentration but not losing focus on the customer. Most tasks involve computer use and sometimes can be very fast paced.
Providing visitor security badge and direction to all visitors within the facilities.
Continuous monitoring of security and safety requirements for our customers and employees.
Requirements
Qualifications for the position are as follows:
High school diploma or equivalent required
Valid and unrestricted driver’s license and must be able to complete DOT medical requirements for passenger transportation
Solid customer service skills
Strong teamworking skills
Requires an outgoing, friendly personality with a positive attitude
Basic computer skills (MS Office)
Ability to work flexible schedules including evenings, weekends and holidays and overtime as required
Must be willing to learn new processes and be open to coaching from other members of the team
Multi-tasking skills a must
Ability to work outdoors in various weather conditions when necessary
Similar jobs
- Altra: Field Service Representative (Alabama and Mississippi)Vfc · USCA > USA > Alabama > RemoteFirst seen todayremote
- Altra: Field Service Representative (Washington, D.C.)Vfc · USCA > USA > Virginia > RemoteFirst seen todayremote
- Customer Sales and Service RepresentativeVerizon · Fall River, MassachusettsFirst seen today
- Customer Sales and Service RepresentativeVerizon · Buffalo, New YorkFirst seen today
- Customer Service RepresentativeUhaul · Chicago, IllinoisFirst seen today
Browse similar roles
Want this one?
Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.
Tailor my resume for this job