Customer Service Representative

Customer Service Representative

• Description:
• Our mission is to help customers save time and money when purchasing commercial kitchen equipment
• and supplies by providing a customer-centric shopping experience and through leveraging our industry
• buying power.

• We are seeking an Customer Service Representative to work collaboratively in assisting our best-in-class
• sales team and e-commerce store. This position involves expertise in providing exceptional customer
• service, resolving customer inquiries, and ensuring customer satisfaction through effective
• communication and problem-solving skills. The ideal candidate is tech-savvy, able to create training
• materials, excellent prioritization skills; capable of multitasking without stress and team-oriented,
• always ready to support colleagues.

• Skills and Requirements:
• ● Minimum of 5+ years of experience in customer service or a related field.
• ● Bachelor’s degree is preferred.
• ● Proven experience in resolving customer inquiries and providing exceptional customer service.
• ● Strong understanding of customer service principles, practices, and standards.
• ● Excellent proficiency in English; must be able to speak and write fluent English.
• ● Ability to work effectively with all levels of the organization and build strong relationships.
• ● Demonstrated ability to manage multiple tasks and priorities in a fast-paced environment.
• ● Certification in customer service or related areas is a plus.

• Responsibilities and Duties
• ● Provide exceptional customer service by promptly addressing and resolving customer inquiries
• and concerns.
• ● Maintain a positive and professional demeanor while interacting with customers via phone,
• email, and chat.
• ● Identify and escalate complex issues to the appropriate departments for resolution.
• ● Ensure customer satisfaction by following up on issues and providing timely updates.
• ● Document customer interactions and transactions in the customer service database.
• ● Collaborate with team members to improve processes and enhance the customer experience.
• ● Assist in training new customer service representatives and share best practices.
• ● Stay updated on product knowledge and company policies to effectively assist customers.

• US Based Hours Requirement:
• This position is fully remote, offering the flexibility to work from any location. However, due to the
• urgent and fast-paced nature of processing orders, we require that the working hours strictly align with
• 9:00 AM to 5:00 PM EST. This schedule ensures you can effectively communicate and collaborate with
• the rest of the team and respond promptly to the dynamic requirements of our operations. Adhering to
• these hours is crucial for maintaining the workflow and supporting our commitment to excellent service
• delivery. Embrace this opportunity to align your professional rhythm with a global team, while still
• enjoying the flexibility of remote work!

• Why work with us?
• We truly believe that what you do and where you work matters. The opportunity to grow and to build
• new relationships in a friendly environment makes it fulfilling and exciting to come to work each day.

• Perks:
• ● Virtual position with Flexible Schedule and freedom.
• ● Special pricing on all our commercial kitchen equipment and supplies.
• ● Expert training and company paid continual education offerings.

• Benefits:
• ● Competitive salary
• ● Competitive bonus structure
• ● Medical, vision, and dental coverages (credit available)