Customer Service Representative

Customer Service Representative (CSR)

Sila Heating, Cooling & Plumbing — Beltsville, MD

The best people do their best work when the operation behind them is strong.

At Sila Heating, Cooling & Plumbing, our teams are backed by experienced leadership, organized support, and steady customer demand. If you’re looking for a company where expectations are clear, good work is recognized, and you have the resources to succeed, we’d like to talk to you.

What You'll Do

Answer inbound customer calls for residential HVAC, plumbing, and electrical services

Schedule service appointments using ServiceTitan

Provide exceptional customer service while resolving customer questions and concerns

Communicate clearly and professionally with customers, technicians, and office staff

Maintain accurate customer records and detailed job notes

Prioritize emergency calls and schedule technicians efficiently

Promote maintenance memberships and additional services when appropriate

Support the team by helping create an outstanding customer experience from the first call to the completed job

What We're Looking For

Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company

Working knowledge of residential HVAC, plumbing, and electrical terminology

Experience using ServiceTitan for scheduling, call booking, and customer management

Excellent verbal and written communication skills

Strong customer service and problem-solving abilities

Ability to multitask and stay organized in a fast-paced environment

Ability to remain calm, professional, and empathetic while handling customer concerns

Positive attitude and team-first mentality

Strong sense of accountability and ownership

Dependable attendance and punctuality

Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services

What You'll Get

Full-time, year-round position

Medical, dental, and vision benefits

Paid Time Off and paid holidays

401(k) with company match

Ongoing training and career growth opportunities

Supportive team environment with opportunities to advance

Why Sila Heating, Cooling & Plumbing ?

We're more than just a home services company—we're a team that believes in taking care of our customers and each other. If you're dependable, customer-focused, and enjoy being part of a company that values teamwork, accountability, and exceptional service, we'd love to hear from you.

Apply today and become part of the Sila Heating, Cooling & Plumbing team!