Sila

Customer Service Representative

Littleton, MA

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

Keywords matched to this posting
Fit score before you apply
Cover letter included

Matched against 2.5M live jobs from 200,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Seniority: Mid level
Country: US
Work mode: On-site / unstated
First seen by hirly: 11 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Customer Service Representative

Nashoba Air & BoilerWorks – Littleton, MA
$21–$25/hour | Full-Time | On-Site

Are you the person who can turn a frustrated customer into a happy one? Do you love talking to people, solving problems, and keeping things organized when the phones are busy? We want to meet you!

At Nashoba Air & BoilerWorks, we take care of our customers — and we take care of our people, too. You’ve probably seen our trucks around town, but what you may not know is that we’re a team where hard work is noticed, good people are appreciated, and there’s real opportunity to grow.

We’re looking for a friendly, organized Customer Service Representative who can keep up with a busy home services office and make every customer feel taken care of.

What You’ll Do

Answer incoming calls and provide an awesome customer experience

Schedule appointments and help customers get the service they need

Listen to customer concerns, ask the right questions, and find solutions

Handle multiple calls and priorities without losing the details

Follow up with customers as needed

Help identify opportunities for additional services

Keep accurate customer information and notes in our system

Work closely with our dispatchers, technicians, and office team

Learn our services so you can confidently answer customer questions

Keep things moving when the phones get busy!

What We’re Looking For

Great phone presence and customer service skills

Strong verbal and written communication

Someone friendly, positive, and professional

Ability to stay calm with an upset or frustrated customer

Excellent organization and attention to detail

Comfortable multitasking in a busy, fast-paced office

Basic computer skills and the ability to learn new systems quickly

Dependable, self-motivated, and ready to jump in

Home services, HVAC, plumbing, dispatch, or ServiceTitan experience is a plus!

Schedule

Monday–Friday, 7:30 AM–4:30 PM
Occasional Saturday, 9:00 AM–2:00 PM (approximately once every 1–2 months)

This position is 100% on-site in Littleton, MA. It is not remote or hybrid.

What You’ll Get

$21–$25/hour

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Paid training

Parental leave

Referral program

Professional development and opportunities to grow

If you’re great with people, can handle a busy phone, and want to work somewhere you’re appreciated — come join Nashoba!

#SG&A

Original posting on Sila's site ↗

Browse similar roles

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job

Customer Service Representative

Get past the screening software and onto a recruiter's desk

Apply from your AI assistant

hirly's read of this role

the posting

Similar jobs

Browse similar roles